Job Details

IT Supervisor (Hybrid Remote)

  2022-01-14     Etna Interactive     2040 Broad Street San Luis Obispo     DOE   

Etna interactive is seeking an IT Supervisor. Candidates must be located in the San Luis Obispo County area but may work on a hybrid remote basis. At its heart, the IT Supervisor is a customer service role to both internal and external customers. Equal parts technician, analyst, and investigator, you will seek out new system solutions to real world problems that departments have, manage and improve upon existing systems, and ensure the highest levels of uptime and compliance to staff and clients. All while mitigating overall compliance and licensing risks. We believe that success begins and ends with our people; this role is about helping those people to maximize their potential with great computing systems and excellent integrations.
Subscription IT services are our second largest cost center (after our excellent people). The IT Supervisor seeks to elevate the entire organization's effectiveness and productivity through the selection, application, and maximization of software solutions. Additionally, this role operates as an escalation path for clients and as a mentor for the team's junior members.

Primary responsibilities

This role covers a lot of ground and will likely have you spending as much time analyzing existing systems as talking with various departments about their needs. You will need to be comfortable asking questions, building requirement documents, and leading discovery sessions so you can understand what is ‘truly’ needed. Some details on responsibilities below:

  • Make the best use of our IT budgets. Not just keeping the spend down but making sure that we make the most out of the systems we do buy.
  • Working in the medical world, HIPAA is a big deal to us. The IT Supervisor is responsible for not just making our systems secure but also for helping to train our people to be smart about their information security. Ultimately, we want you to help us and our clients stay in compliance with all the PII, PHI, and private business information at our fingertips.
  • Keep the trains running on time! The IT Supervisor is responsible for the continuous measurement, monitoring, and uptime of various internal and external systems. 
  • In worst cases be ready to handle communication, triage, root cause analysis, and after-action reporting when things go wrong.
  • Help grow team members and staff members on other teams in their usage of and knowledge of key systems we use at Etna.

If these responsibilities sound like a good fit for you, please let us know. We have a fast paced and demanding set of clients. We are leaders in the medical marketing space and are constantly looking for the right people that will help raise the bar for the entire team. It could be you!

We truly enjoy each other here at Etna and you will fit in best if you have:

  • A sense of humor and optimistic personality
  • Meticulous attention to detail
  • A collaborative attitude
  • Self-motivation
  • Good judgment
  • A resourceful nature
  • Pride in accountability
  • Aplomb
  • A drive to learn and grow

Etna Interactive operates a distributed team with members in-office (San Luis Obispo, CA) and remote. In addition to great colleagues, you’ll enjoy perks like:

  • Employer-sponsored medical coverage
  • A 401(K) plan with an employer matching component
  • Employer-sponsored Long Term Disability Insurance
  • Paid vacation & holidays
  • Employer-provided workstation
  • Respect and flexibility

There is also the intangible benefit of working in a comfortable, casual environment, surrounded by professionals who operate at the top of their fields.

About the Company

Founded in 2002 and based in San Luis Obispo, California, Etna Interactive is a full-service digital marketing agency with a focus on elective healthcare. We serve the Web marketing needs of cosmetic and plastic surgeons, dermatologists, cosmetic dentists, ophthalmologists, bariatric surgeons and medical day spas by demonstrating a proven return on investment. Our firm has made a big name for itself in the industry by leading interested patients to medical providers.

Etnans enjoy challenges. We tend to be over-achievers, and it would help if you fit into that category. You should look forward to a complex, diverse, and constant workload and have the ability to work independently, but also collaborate like a champ. Great skills and keen intelligence will get you in the (virtual) door, but a good personality and the ability to fit with our team are equally important. You’ll learn a lot, develop new skills, and work in a fast-paced, environment.

Application Instructions:

To APPLY, please submit your resume and a cover letter (PDF preferred) at

Etna Interactive provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Etna Interactive complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Do not contact this company in solicitation of any product or service.

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