Job Details

Scout Coffee Assistant Supervisor

  2021-09-14     Cal Poly Corporation     San Luis Obispo  

PO 2476340

Scout Coffee Assistant Supervisor

Cal Poly Corporation

Job Description Summary

The primary responsibility will be to assist in planning, directing and supervising all activities associated with the operation under the supervision of the Unit Supervisor. The position is responsible for ensuring that high professional standards are demonstrated in areas such as training and supervision of employees, optimal customer service, sanitation, cash handling, scheduling, production control, inventory levels, preventative maintenance, and a safe working environment. Recommends new products, stays current with the outside market and customer trends.

Minimum Qualifications

• High school degree or the equivalent

• Minimum of three years food, retail or hospitality experience necessary, four years preferred

• Must be able to operate a cash register, steam wells, microwaves, knives, warmer drawers, beverage machines, can opener, bag sealer, blenders and/or general restaurant equipment

• Must be able to understand oral and written communication, have a good knowledge of principles, techniques, terminology and procedures of a short order good service operation, related safety and sanitation standards and effective personnel supervision

• Ability to develop successful working relationships with customers, employees and supervisors

• Become ServSafe certified within the first year of service and maintain certification as required

• Ability to perform complex, highly responsible and confidential duties

• Excellent computer skills including Microsoft Word and Excel

• Ability to prioritize, plan, organize, and meet time lines

• Ability to lead others in managing tasks; train and evaluate the performance of assigned personnel

• Ability to establish and maintain cooperative and effective working relationship with others

• Excellent verbal and written skills and the ability to interface with all levels of staff, Board of Directors, university community, including students, faculty and staff, and the public

• Interpersonal skills using tact, patience, and courtesy

• Ability to maintain regular and reliable attendance

• Possession of a valid California Driver's License and satisfactory driving record

• A background check is required for all regular benefited positions

• The person holding this position is considered a ‘mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment

Preferred Qualifications

Coffee experience

Physical Demands

• Ability to lift and move 50 pounds repetitively

• Hearing and speaking to exchange information in person or on the telephone

• Dexterity of hands, fingers, and wrist to operate a computer keyboard and calculator

• Seeing to read a variety of materials

• Sitting or standing for extended period of time

• Physical agility to lift, carry, push, or pull objects

• Commuting on an as needed basis to outside meetings and training locations

Typical Essential Functions

• Provide, and train employees, in proper customer service. This includes, but is not limited to, friendly greeting, correct phone etiquette, efficient, and correct handling of complaints. Monitor and report comments and complaints from customers in an effort to enhance and improve the operation and service levels

• Provide, train and monitor cash handling procedures for all cashiers to ensure that established techniques are followed. Ensure all sales are accurately accounted for on a daily basis. Research any discrepancies using approved methods and make recommendations for corrections

• Perform the duties of any position as needed following prescribed procedures to ensure jobs are completed and customers are provided with optimum service

• Help interview, select, evaluate, recommend wage increases, and correct performance problems of employees; direct employees as assigned; ensure safety and portion control measures are followed; and ensure that sanitation standards are followed

• Monitor food safety, following HCAAP guidelines, presentation, merchandising techniques to ensure serving a safe, appealing product and generate new sales

• Maintain a sanitary and safe operation. Instruct employees in safe sanitation practices. Follow prescribed safety and sanitation procedures to ensure compliance with Health Department regulations, safety standards and maximize a neat, clean appearance for our customers. Watch for and correct safety hazards such as improper lifting techniques or spills

• Assist in a timely manner the following paperwork to include, but not limited to, labor schedules, Kronos timekeeping and reports, Eatec requisitions and inventory, new employee paperwork, employee evaluations, maintenance and custodial work orders. Account for and control food and labor costs

• Assume the duties of the Unit Supervisor in his/her absence to be in compliance with prescribed set policies

• Supervise up to 50-100 student or intermittent employees.

• Supervise up to 6-15 Fulltime Food Service Associates, Lead Food Service Associates, Cooks, or Lead Cooks at a time

• Directly supervise assigned employees. Carry out supervisory responsibilities in accordance with Corporation's policies and applicable laws and regulations

• Supervise the daily activities of the department, including but not limited to, effective delegation of assignments, training and resources necessary to meet performance standards and assist employees in improving performance relevant to job requirements

• Develop and implement an effective performance and department goals and objectives, provide performance evaluations, and implement appropriate counseling

• Direct and monitor employees to ensure that they remain in compliance with policies and procedures

• Subordinates may include: Full-time food service associates, lead food service associates, cooks, and students and intermittent employees

• Perform other duties as assigned in an effort to provide optimum service to our customers

• Perform other duties assigned

Special Instructions to Applicants

Cal Poly Corporation provides excellent benefits including medical, dental, vision, life insurance, retirement, paid sick leave/vacation and holidays. Employment is contingent upon the successful completion of a criminal background check, educational and employment verification, and reference check, as required.

Positions are 10-month appointments, with summers and academic breaks off unless work is available.

To view more information about Cal Poly Campus Dining's operations and venue information, please visit this link.

AA/EEO/Disability/Protected Veteran Employer

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