Customer Service Specialist / Embroidery
The Customer Service Representative / Embroidery (CSR) is responsible for establishing and maintaining profitable relationships with customers on behalf of the company. The CSR takes personal and complete responsibility for each customer contact and ensures that all customer requirements are met.
The Customer Service Representative is the primary internal sales/service representative of our organization and must convey a sense of expertise in our capabilities and capacity. The CSR serves as a key educator to our community and customers.
You are a member of the Sales and Marketing Team, and together you are accountable for meeting the monthly, quarterly, and annual revenue and sales goals of the company. The sales and strategic marketing activities of your team will be designed to achieve revenue goals.
These in turn are key to meeting all company goals:
Guarantee satisfaction and value for our customers.
Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth.
Maintain personal productivity and quality standards so the company may continue to provide excellent service to our customers and ensure job security and career growth to our staff.
You and your team are responsible for supporting the company vision and mission. You will be in contact with current and prospective customers and are in a strong position to influence their satisfaction and our company prosperity, therefore this position requires tact, sensitivity, and professionalism.
Responsibilities and Duties:
General and Administrative
Communicate effectively with the General Manager/Owner, Sales Team, Marketing and the Production Team, informing and updating them regularly to ensure that sales and customer objectives are met.
Comply with all OSHA safety requirements.
Follow systems and procedures outlined in company manuals.
Participate as a key team player by supporting operations as needed.
Acknowledge and appropriately greet and assist every customer in a timely manner.
Process customer orders in a courteous, efficient, and timely manner.
Organize workflow to meet customer deadlines.
Effectively present and discuss the products and services of the company, soliciting those desired products/services provided by the company and its vendors to current and prospective customers in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs.
Manage telephone calls professionally, efficiently and with good communication skills.
Attend to customer complaints and concerns immediately and facilitate satisfactory resolution.
Sales and Marketing
Support the efforts of the Outside Sales Representative(s) by conducting on-site and community-based presentations, seminars and education that promotes the image of our company as a leader in design, print, mail, apparel, web, promo.
Support Customer Sales through service, education, and effective problem solving. Involve appropriate team members as needed.
Support strategic sales plan and marketing strategies outlined by the sales team and facilitate joint marketing calls where applicable.
High school diploma or GED equivalent. (college degree preferred)
Experience in sales or customer service and/or experience in printing, graphic arts industries or apparel, specifically embroidery.
Excellent command of the English language in both written and oral forms.
Good math skills.
Excellent interpersonal skills.
Ability to identify and meet customers’ needs and requirements.
Strong attention to details, possessing a sales aptitude and interested in preventing errors and solving problems.
Good sense of design and color.
Must be computer literate and current on new technology.
Must be hardworking, a self-starter and a problem solver.
Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.
Exceptional phone and customer service skills.
Positive and upbeat attitude.
Ability to move freely throughout the building to gather information, materials, and authorizations.
Standing for periods of time - up to 3-4 hours or more per day.
Appearance must represent the company image.
Occasional lifting of up to 50 lbs.
Work area may have fluorescent lighting and air conditioning.
Limited exposure to ink and chemical fumes, and airborne particles. (paper dust)
Fast-paced environment: subject to schedule and priority changes and short notice activity.
This job description in no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by your supervisor.
Do not contact this company in solicitation of any product or service.