Pacific Plaza Resort is a smaller boutique hotel of 40 units located in Oceano, CA. We are currently looking for a motivated guest services front desk assistant to add to our team. Being a smaller operation we are able to pay attention to the needs of our staff and develop a lasting bond. We offer yearly raises and bonuses for those who are dedicated and strive to be the best.
Job Title: Front Desk/Guest Service Representative
Report to: Front Office Manager/Guest Service Supervisor
Brief Summary of Job: To assist our guests efficiently, courteously, and professionally in all front office related functions including reservations.
Essential Functions and Responsibilities of the job include but are not limited to:
*Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
*Communicate effectively with guests and fellow team members.
*Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
*Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
*Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
*Courteously answer inquiries and accept reservations, both in person and over the phone. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
*Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
*Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
*Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
*Perform other duties as assigned, requested or deemed necessary by management.
***Management retains the discretion to add or change the duties of the position at any time. ***
Working Conditions/Environment: Front desk/lobby area. Access to entire interior and exterior of property.
QUALIFICATIONS AND REQUIREMENTS
Knowledge/Education/Experience: Friendly and happy attitude - We will train you on the rest!
Skills/Abilities/Other Requirements: English speaking. Bi-lingual is a plus. Good customer service, communication skills (written and verbal) and attention to detail. Ability to prioritize, organize and make good judgments. Typing and computer skills. Dependable!!!
Physical Requirements: Standing for long periods of time. Frequently walking indoors, outdoors, up and down stairs, sitting, bending, stooping, twisting, reaching, lifting and carrying. Reaching above, at and below shoulder level. Lifting and carrying unassisted up to 20 lbs.
Must be aware of the importance of safety and security.
Endeavor to be conscious of safety and security at all times.
Friendly and courteous to guests and fellow team members at all times... a team player!
You are welcome here!
Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.
Pacific Plaza Resort is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pacific Plaza Resort does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
We look forward to meeting you! If you have the necessary skills, please apply today!
Do not contact this company in solicitation of any product or service.