CITY OF SAN LUIS OBISPO
invites applications for the position of:
Information Technology System Engineer
An Equal Opportunity Employer
APPLICATIONS MAY BE OBTAINED AND FILED ONLINE AT:
Hourly-$35.54 - $43.63
Biweekly-$2,843.00 - $3,490.00
Monthly-$6,159.83 - $7,561.67
Annually-$73,918.00 - $90,740.00
OPENING DATE: 10/02/19
CLOSING DATE: 10/24/19 05:00 PM
Provide a wide range of professional support services to City staff in designing, planning, installing, operating and maintaining the City's complex information technology systems, including network, IT systems configuration and installation, fiber cable infrastructure, public safety radio, strategic system advanced technical support and enterprise desktop application deployment and configurations. Performs a variety of skilled technical research, recommendation, support and training duties involving the use of hardware, security infrastructure, application software and networks. Identifies, diagnoses and resolves advanced to complex issues for users of City owned computer software applications and hardware, the City communication networks and the Internet.
This is a professional level staff position, which is assigned independent responsibility for administering designated public safety and/or city-wide computer network and related information system functions. The Network Administrator is distinguished from the IT Assistant – Help Desk in that the latter is the technical support position, which assists in the maintenance of computers, applications and laptops and resolves the day-to-day occurrences. This class is further distinguished from the Network Services Supervisor in that the latter has overall management responsibility for all aspects of the Division's functioning, including staffing, long-term planning, budgeting, and contract management.
SUPERVISION RECEIVED AND EXERCISED:
Employees in this classification work under general supervision of the Network Services Supervisor.
May provide instruction, direction and work review to less experienced, part-time staff, volunteers, and contractors on a per project basis. May be assigned to lead a work group as appropriate.
EXAMPLES OF DUTIES:
EXAMPLE OF DUTIES AND RESPONSIBILITIES:
(Any one position may not include all of the duties listed nor do the listed examples include all tasks that may be found in positions of this class.)
- Serves as network administrator responsible for documentation, back-up and restoration, performance monitoring and user access rights.
- Serves as security administrator responsible for virus protection, security proxy solutions, and email and phishing protection
- Supports and coordinates with vendors to support Citywide public safety radio system.
- Serves as the technical lead for projects assigned by the Network Services Supervisor. This can include project management, design work and contract management.
- Troubleshoots problems related to all local and wide area network systems, servers, firewalls, computer workstations, operating and system software and data communications equipment.
- Supports users by providing assistance, training and equipment servicing quickly and efficiently with minimal disruption.
- Coordinates, schedules, and ensures completion of all production jobs and system back-ups.
- Maintains technical expertise and competence by attending classes and seminars.
- Serves as network administrator, including Windows Servers, SQL Server, electronic mail, Internet/Intranet access, voice mail and VoIP telephones.
- Serves as cloud services administrator, including Office 365, Oracle Cloud ERP, and other SAAS offerings maintained by the City
- Plans, designs, installs, configures, tests, maintains, updates, and troubleshoots network hardware and software systems and applications, including cabling, servers, workstations and peripherals, routers, switches, storage area network, data communications and firewalls.
- Supports strategic systems such as public safety, financial management, geographic information systems (GIS) and document management, and provides technical assistance to users.
- Serves as system analyst, analyzing software and hardware needs; makes recommendations for acquisition, improvements and enhancements.
- Works closely with vendors for support and purchase of information technology system hardware and software.
- Supports users and desktop applications such as Windows, Word, Excel, PowerPoint, Outlook and Access.
- Helps plan and maintain the City's fiber optic network and infrastructure.
- Monitors storage systems, servers, network traffic, usage and performance and reacts appropriately to out of tolerance results.
- Maintains logs related to installation configurations, inventory, cabling and equipment maintenance.
- Provides technical analytical support by designing and implementing business and information technology solutions to a broad range of business unit processes and applications.
- Writes reports, proposals, specifications and other technical documents relating to information technology systems.
- Undertakes special projects at the direction of the Network Services Supervisor.
- Performs related duties similar to the above in scope and function as required.
KNOWLEDGE AND ABILITIES:
- Local and wide area network and data communication systems, including cabling, servers, workstations and peripherals, routers, switches, and firewalls.
- Network protocols, operating systems, Internet, Intranet, webserver management and remote access systems.
- Relational database installation, configuration and management.
- Personal computer troubleshooting techniques, PC hardware and software installation, component-level PC maintenance, Windows operating systems and application software.
- Technology support needs for strategic local government applications such as GIS, finance, public safety and e-government.
- Converged (data, voice, video) network architectures, configurations, protocols, and inter-connectivity requirements.
- Databases (such as SQL Server, Oracle, Ctree); operating systems (such as Microsoft Server, Linux and, VMware), firewalls (such as Juniper); internet mail infrastructure; routers and switches (such Juniper, Cisco) storage area networks (such as NetApp, Compellent); and Internet/Intranet applications (such as Office 365, SharePoint, OneDrive).
- Be a team player.
- Carry out after hour's system maintenance under a flex schedule under some circumstances and using overtime when necessary.
- Effectively communicate orally and in writing, using technical language appropriate to the audience being addressed.
- Quickly analyze and respond to incidents.
- Plan and implement complex technology applications and systems.
- Independently evaluate complex problems and recommend effective solutions.
- Plan, organize, and complete projects in a timely, cost-effective manner.
- Establish and maintain effective working relationships at all levels throughout the organization.
- Perform related duties similar to the above in scope and function as assigned.
EDUCATION AND EXPERIENCE:
Bachelor's degree in computer science, information technology, applied technology, business administration or related field;
Two years of progressively responsible information technology experience, preferably administering complex, secure, virtualized Windows Server networks.
An equivalent combination of education and experience.
This position requires the successful passing of a background investigation performed by the San Luis Obispo Police Department.
POSSESSION AND MAINTENANCE OF:
- A valid California class C driver's license and a satisfactory driving record.
- Microsoft Certified Solutions Expert (MCSE) or VMware Certified Professional (VCP) is desirable: added monthly stipend provided for this certification.
APPLICATIONS MAY BE OBTAINED AND FILED ONLINE AT: