Job Details

Poor Richard`s Press is looking for an organized, personable and detail-oriented Apparel & Embroidery Customer Service Representative to join our team.

This position works directly with customers and our production team to manage custom apparel and embroidery projects from the initial request through completion. The right candidate will help customers select garments and decoration options, prepare quotes and orders, coordinate artwork and approvals, purchase apparel, and ensure every project moves through production accurately and on schedule.

Poor Richard`s Press is a well-established and growing local company specializing in custom apparel, embroidery, screen printing, digital printing, promotional products, signage and branded merchandise. This is an excellent opportunity for someone who enjoys apparel, branding, customer relationships and managing creative projects.

Responsibilities

• Assist customers with custom apparel, embroidery, screen-printing and promotional-product orders
• Help customers select appropriate garments, styles, colors, sizes and decoration methods
• Communicate with customers in person and by phone and email in a friendly, professional and timely manner
• Prepare estimates, sales orders, purchase orders and accurate production information
• Coordinate artwork, embroidery proofs, product samples and customer approvals
• Purchase garments and confirm pricing, availability and delivery timelines with vendors
• Carefully verify garment quantities, colors, sizes, decoration locations and shipping or pickup instructions
• Plan, schedule and monitor apparel and embroidery orders as they move through production
• Work closely with the embroidery, screen-printing, artwork and production teams
• Keep customers informed of project status, deadlines and any changes that may affect their order
• Identify potential issues early and work with the appropriate manager or production team member to resolve them
• Assist walk-in customers and answer incoming telephone and email inquiries
• Build lasting customer relationships by providing knowledgeable, dependable service

Qualifications

• At least two years of customer service, account coordination, project management, retail management or related experience
• Apparel, embroidery, screen-printing or promotional-products experience is strongly preferred, but we are willing to train the right candidate
• Strong organizational skills and the ability to manage multiple active projects and deadlines
• Exceptional attention to detail, particularly when working with garment sizes, colors, quantities and personalization
• Excellent written and verbal communication skills
• Friendly, professional and solutions-oriented approach to customer service
• Comfortable learning garment catalogs, decoration methods, pricing systems and production terminology
• Awareness of current apparel, branding and style trends
• Proficiency with Microsoft Outlook, Word and Excel
• Experience with Adobe Illustrator, Photoshop or basic artwork preparation is a plus
• Ability to occasionally lift boxes weighing up to 50 pounds, with or without reasonable accommodation

The ideal candidate takes ownership of their projects, communicates clearly and enjoys helping customers turn their ideas into finished apparel and branded products they are proud to use.