Job Details

Sports Warehouse About Us

We are a growing e-commerce company that specializes in bass fishing, tennis, running, pickleball, equestrian, ice/roller hockey, roller derby, inline skating and skateboarding products. Our goal is to provide a top-notch customer shopping experience by recommending the right products and delivering the best possible service. We believe in striving for excellence while finding simple solutions to get the job done.
 

We are looking for reliable and personable individuals to help us build lasting relationships with our Tackle Warehouse customers. Fishing experience is a plus but not a requirement! Whether you are helping someone via phone, live chat or email, we want you to share a passion for people and ability to problem solve.
 

Sports Warehouse is comprised of:

Tackle Warehouse

Tennis Warehouse

Running Warehouse

Total Pickleball

Riding Warehouse

Inline/Ice Warehouse

Skate Warehouse

The ideal candidate will

• Enjoy fishing for fun and relaxation or sport.
• Experiential knowledge of fishing products, their purpose and benefits.
• Deliver friendly, professional and helpful support to all customers and assist in meeting needs or exceeding their expectations.
• Possess excellent verbal and written communication skills.
• Problem solve and utilize available resources to locate answers to product/order questions.
• Demonstrate a comprehensive understanding of current company policies, procedures, products and services.
• Be flexible during busy times by helping fellow co-workers and function as part of a team.
• Have the ability to multi-task and remain composed under pressure.
• Continually learn and develop skills relevant to the role.
• Bring a positive attitude and strong work ethic to the workplace.

Required Skills

• Communicate clearly and professionally
• Listen well to customers and provide service in a friendly, patient and calm manner
• Take direction well and learn in a fast-paced environment
• Focus, maintain attention to detail and balance multiple duties in a dynamic environment
• Ability to work independently and productively prioritize tasks
• Recognize the need to ask for assistance.
• Previous customer service experience desired

Benefits & Perks
All Employees:

• Merchandise discounts with all Sports Warehouse companies
• Access to on-site fitness facility
• Paid sick time
• 401(k) and profit-sharing programs
• Opportunities for growth
• Employee appreciation events

Full Time Employees:

• Medical, dental and vision benefits
• Paid vacation time
• Life insurance

To apply, please use this link: https://recruiting.paylocity.com/recruiting/jobs/Details/2519137/Sports-Warehouse-Inc/Tackle-Warehouse-California-Customer-Service-Representative