Job Details

Position Hours: Full-Time (36 hours but paid for 40)Position Type: Non-ExemptSLOLAF is seeking a full-time intake coordinator to help answer phone calls and emails from community members seeking help. This position is part of SLOLAF's legal team and works under the supervision of SLOLAF's Supervising Legal Assistant.About SLOLAFSan Luis Obispo Legal Assistance Foundation (SLOLAF) is a non-profit legal aid organization with a mission to provide legal services and resources to people in need. For decades, we've served low-income residents, seniors, veterans, disabled adults, and other vulnerable populations, regardless of immigration status. With a staff of 12 full-time and 4 part-time employees and several volunteers, and offices in San Luis Obispo and Paso Robles, we provide free legal assistance to SLO County low-income residents in the areas of housing (eviction defense, unsafe housing, foreclosure prevention etc.), domestic violence restraining orders, elder abuse restraining orders, conservatorships and guardianships of the person, and senior legal services.We are committed to fostering a healthy work-life balance, encouraging professional development, and maintaining an equitable and inclusive workplace where all employees feel valued and respected. We received the 2026 Blue Diamond Level Family Friendly Workplace Award from the San Luis Obispo Chamber of Commerce.Key ResponsibilitiesAnswering the phoneReturning voicemail messagesResponding to emails requesting assistanceScreening callers for eligibilityCompleting client intakesProviding referrals to callers SLOLAF does not servePerforming conflicts checks using SLOLAF's case management systemGreeting clients arriving for appointments, ensure they are comfortableHelping with data collection from clients and callers for SLOLAF's grantsManage front office responsibilities, including maintaining printer supplies, handling incoming and outgoing mail, and keeping the resource wall organized and up to dateRequirementsBilingual Spanish/EnglishStrong organizational skillsMust work well with othersAbility to work well independently and willing to take initiative on projectsExperience with Outlook, Microsoft Word & Excel, Adobe, and the internetAbility to maintain confidentialityPassion for SLOLAF's mission#J-18808-Ljbffr