Job Details

Manager On Duty

San Luis Obispo County YMCA - San Luis Obispo, CA 93401

Salary Range $18.58 - $21.00 Hourly Level Experienced Position Type Part Time

Description

Benefits That Benefit You

• Free YMCA Family Gym Membership and Program Discounts
• Education Assistance Program Up To $1,500 Per Year
• YMCA Retirement Fund
• Paid Sick Leave
• Flexible Schedule

What Does A Manager On Duty Do?

• Acts As The Primary Responder For Member's Issues And Concerns
• Supports Program Staff Immediate Needs To Maintain Member Service (I.e. Pulling Rosters, Getting Equipment)
• Conduct Interviews And Facility Tours With Prospective Members To Promote, The Goal Of Increasing New Membership Enrollments
• Engage Members And Manage And Monitor Recruitment And Retention Tracking And Reporting
• Identify, Track And Follow-Up Consistently With Prospective Members Via Branch Promotions, Software Reports, Internal/External Messaging Etc
• Generate New Prospective Members Through Collaboration With Program Coordinator/Director
• Handle All New/Follow Up Phone Calls Regarding Facility Membership Promptly And In A Professional Courteous Manner
• Perform Member Relations Duties Including Handling Complaints And Inquiries, Processing New Memberships And Monthly Fee Payments
• Ensure Knowledge Of YMCA Programs And Assist With Program Enrollment
• Follow Check-In And Service Procedures
• Follow Cash Management And Receipting Procedures
• Handle Telephone Reception
• Maintain A Neat And Organized Service Desk. Ensure The Front Lobby Area Remains Tidy And Clean
• Stock Work Areas With Forms And Stationary Supplies
• Provides Exceptional Customer Service And Fosters Connections With Members
• Participating And Satisfactory Completion Of In-Service Trainings

Our Commitment To Belonging

At The Channel Islands YMCA, We Are Committed To Building Bridges Within Our Communities. We Aspire To Create Spaces, Experiences, And A Culture Where All People Belong And Feel Connected.

Qualifications

• Must Be At Least 18 Years Old
• High School Graduate/GED Or Equivalent
• Previous Customer Service Experience Preferred
• Complete Required Certifications Within 60 Days Of Hire
• Complete All Required Branch And Position Specific Trainings As Required Within Two Weeks Of Hire
• Ability To Obtain A Criminal Record Clearance