Job Details

Customer Service Coordinator - Facilities Management and DevelopmentApply now Job no: 559686Work type: Staff | Location: Cal Poly - San Luis Obispo CampusJob SummaryUnder the general direction of the Associate Director of Customer and Financial Services, the Customer Service Coordinator (CSC) provides a full scope of administrative and work control support for the campus community and the FMD organization. This position serves as a member of the Facilities Help Center team and is responsible for answering multiple phone lines, responding as the FMD Reception area, and acting as the main campus Lost & Found. The CSC meets with customers to hear concerns, offer trainings, and actively assist with informing, educating, and determining next steps. The Help Center team handles a variety of administrative tasks and ensures excellent internal and external customer service.Department SummaryFacilities Management and Development (FMD) is part of the Administration and Finance Division and is responsible for planning, design, construction, operations, maintenance, and repair of university facilities and infrastructure. FMD supports sustainability and inclusive culture with four support departments.Key QualificationsServe as the primary point of contact for campus service requests and concerns, sharing expectations, gathering information, scheduling work, and routing maintenance and non-maintenance requests via emails and IWMS.Assist with the Lost & Found system, log claims, maintain storeroom, and perform quarterly purges.Create, maintain, and update digital and physical building reference materials, including flyers, presentations, website, SharePoint, training manuals, and spreadsheets.Establish and maintain relationships with Facilities personnel and business partners, act as the primary communication bridge, and produce official FMD email notifications.Manage the work order process within IWMS, enter labor and materials data, review SFM reports, prioritize work orders, and train new FMD employees on the system.Education and ExperienceHigh school diploma or equivalent. 45 WPM typing speed. Four years of general office support or technical experience. Vocational training or college education may substitute for required experience.Salary and BenefitsAnticipated Hiring Range: $48,564 – $56,904 per yearClassification Range: $46,368 – $72,864 per yearCal Poly offers a best-in-class benefits program, including health, dental, vision insurance, pension participation in the Public Employees' Retirement System, and educational benefits for eligible employees.Equal Opportunity and Excellence in Education and EmploymentThis position is open and available to all regardless of race, sex, color, ethnicity or national origin. Cal Poly complies with all applicable civil rights laws and prohibits discrimination, harassment, and retaliation in all programs and practices.Supplemental InformationSatisfactory completion of a background check is required for employment.The holder of this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act.Cal Poly is not a sponsoring agency for staff or management positions.#J-18808-Ljbffr