Job Details

Job Title Assistant Spa ManagerDepartment Health & WellnessReports To Health & Wellness Spa ManagerClassification Full-time Non-ExemptJob Summary Responsible for providing excellent customer service and managing daily operations including staff management.Focus Employee Relations & DevelopmentDepartmental Expectation of EmployeeAdheres to Sycamore's Policies and ProceduresActs as a role model within and outside Sycamore.Maintains a positive and respectful attitude with coworkers and customersConsistently reports to work on time prepared to perform duties of positionParticipates in monthly safety training.Demonstrates honesty, integrity and professionalism at all timesDuties and ResponsibilitiesRepresent the H&W Manager in their absence acting as Manager on dutyAssist with hot tubs, spa, and gift shop operationsOversee Supervisors and staffDevelop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans.Interview, payroll, staffing, training and coaching, handle employee relations including disciplinary actionsAssist in hiring, scheduling, motivating and coaching employees; serve as a role modelReport accidents, injuries, and unsafe work conditions to manager.Supports staff at peak times and undertake any operational duty to ensure customer expectations are met (i.e. answering phones, booking spa appointments, cash handling, etc.)Maintain strong communication within the departmentOrder operational supplies and professional productsEnsures employees adhere to company policiesSolve guests complaints and misunderstandings to customer satisfactionEnsure clients safety, comfort, and well-beingParticipates in marketing and promotional ideas to help achieve the desired revenue for the departmentPerform all other duties as requested by managerQualificationsRequirement: Three or more years of management experience in Hospitality or Spa EnvironmentMust be able to work holidays, weekends and eveningsMust be able to speak, read, write and understand the primary language(s) used in the workplace.Basic typing skills and ability to operate standard office equipment including copier, fax, telephone, calculator, etc.Develop knowledge in POS and Reservations ProgramThorough understanding of spa treatments and the spa environmentPhysical/Mental RequirementsCalculate figures and amounts.Coordinate multiple tasks simultaneouslyExcellent customer serviceAcute attention to detailAbility to work in stressful situationsStand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.The employee must occasionally lift and/or move, carry, push and pull up to 30lbsWork EnvironmentWhile performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.Work conditions include exposure to scents and mineral water sulfur odor.Your company reserves the right to change job responsibilities, transfer job positions, or assign additional job duties at any time.#J-18808-Ljbffr