Job Details

Tech Writer

We are seeking a Technical Writer (Contractor) to support our engineering teams by developing high-quality technical documentation, playbooks, and internal knowledge resources. The ideal candidate will work closely with engineers, architects, and program managers to translate complex technical concepts into clear, concise, and user-friendly documentation.

This role is critical in ensuring that our cloud platform, best practices, and technical processes are well-documented, enabling operational efficiency and knowledge sharing across teams.

Key Responsibilities:

• Create, edit, and maintain technical documentation, including architectural guides, implementation playbooks, SOPs, FAQs, and troubleshooting guides.
• Collaborate with engineers, architects, and product managers to gather technical information and ensure accuracy.
• Document AWS cloud solutions, cost optimization strategies, infrastructure automation, and platform services used by Experian's engineering teams.
• Develop user-friendly API documentation, configuration guides, and onboarding materials for internal tools and platforms.
• Organize and structure documentation to improve accessibility, including wiki sites (e.g., Confluence), GitHub repositories, and internal portals.
• Standardize technical writing templates, style guides, and best practices for documentation across teams.
• Support knowledge transition efforts for platform revamps, migrations, and new system implementations.
• Work with cross-functional teams to ensure alignment between documentation and actual system behavior.

Required Qualifications:

• 3+ years of experience in technical writing, preferably in a cloud-based or software development environment.
• Strong understanding of file transfer protocols, migration from Mainframe/On-prem to Cloud, cloud technologies (AWS preferred), DevOps concepts, and software development processes.
• Experience working with engineering teams to document APIs, infrastructure, and technical workflows.
• Proficiency with documentation tools such as Confluence, Markdown, GitHub Wiki, and Microsoft Word.
• Ability to write clear, structured, and concise documentation for both technical and non-technical audiences.
• Experience with diagramming tools (e.g., Lucidchart, Visio, draw.io) to create architecture and process flow diagrams.
• Strong attention to detail, organizational skills, and ability to manage multiple projects simultaneously.

Preferred Qualifications:

• Experience documenting AWS cost optimization best practices or cloud governance processes.
• Familiarity with Terraform, Kubernetes, or other infrastructure-as-code tools is a plus.
• Understanding of security, compliance, and operational best practices for cloud environments.
• Prior experience working in a fast-paced enterprise environment with cross-functional teams.

Why Join Us?

• Opportunity to work on cutting-edge cloud and platform engineering initiatives.
• Exposure to AWS best practices and platform modernization efforts.
• Collaborate with highly skilled engineers and technical leaders driving Experian's cloud transformation.

If you are a skilled technical writer passionate about documenting complex technical solutions and making knowledge accessible, we'd love to hear from you!