Job Details

Lead, coach, and develop the CX Training team responsible for creating, delivering, and managing internal and external training programs, certifications, and learning resources. Own the strategy, roadmap, and day-to-day execution of CX training and certification programs for customers and internal teams, aligned to business goals and CX priorities Build scalable learning solutions that strengthen customer adoption, product proficiency, employee onboarding, and ongoing enablement across a growing CX organization Establish and continuously improve team processes, standards, and operating rhythms to increase efficiency, content quality, and the overall learner experience Partner with CX leadership, Product, and Product Marketing to identify training needs, prioritize initiatives, and support product and process changes Use data, learner feedback, performance metrics, AI tools, and industry best practices to evaluate effectiveness and improve programs over time Manage training tools, syste...Training, Manager, Certification, Technology, Business Services, Program