Job Details

A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in the operating procedures and contribute mentorship of the associate team. Role Responsibilities Customer Experience. Collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued. Takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals. Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services. Leadership Team Management Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones. Acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer's exper...Key Holder, Leadership, Customer Experience, Store Leader, Store Manager, Business Operations, Retail