Job Details

A company is looking for a Member Outreach Specialist.Key ResponsibilitiesConduct 70+ outbound calls/SMS daily to educate members on clinical programs and screeningsUtilize data to identify member needs, resolve inquiries, and schedule medical appointmentsMeet or exceed productivity goalswhile maintaining accurate system documentationRequired Qualifications1+ years of experience in a high-volume customer-serving role, preferably in healthcareProven success in fast-paced environments with strong time management skillsHigh emotional intelligence with skills in de-escalation and tailored communicationProficient in digital platforms and internal systems for efficient serviceAbility to work a flexible schedule based on business needs