Job Details

Associate, Customer Success

Renew Home is on a mission to change how we power the world by making it easier for customers to save energy and money at home as part of the largest residential virtual power plant in North America.

We partner with industry-leading brands to better manage residential energy for users by prioritizing efficiency, savings, and comfort and cleaner energy for everyone.

We are an Equal Opportunity employer striving to create a diverse, equitable, and inclusive work environment where everyone feels that they have a voice that is heard.

As an Associate, Customer Success, you will be a valuable member of the team dedicated to the successful launch and ongoing management of our Utility Vpp programs. The Customer Success team manages the customer lifecycle post-contract to ensure our partners achieve their program goals with Renew Homes services while being Renew Home product and service experts and acting as trusted advisors to help grow and scale programs. You will provide essential support to our energy partners to ensure the health of their programs and contribute to the growth of Renew Home's services. This role is ideal for an organized and collaborative individual with a passion for customer support and clean energy.

What You Will Do

• Assist in maintaining positive relationships with the operational teams at our energy partner accounts.
• Support the day-to-day elements of program delivery and operations, from assisting with new launches to ensuring smooth ongoing operations.
• Work with internal technical and business teams at Renew Home to help track and resolve partner issues in a timely manner.
• Act as the frontline customer advocate by diligently gathering and accurately relaying customer feedback and insights to internal team members. Monitors individual customer satisfaction through direct interaction and flags at-risk customers to leadership.
• Help track key program metrics and prepare regular status reports and other stakeholder communications. Utilize customer success tools and data analytics to understand customer performance, identify trends, and measure the effectiveness of customer success initiatives.
• Contribute to the documentation of Renew Home's delivery and account management processes.
• Embrace the opportunity to be part of a growing organization with significant potential for professional development.