Job Details

Temporary Westbrook, Maine

• Location: Westbrook, Maine
• Type: Temporary
• Job #20638

Job Title: Customer Accounts & Billing Associate (Entry-Level)
Schedule: Monday-Friday, 9:30 AM - 6:00 PM (EST)
Experience Level: Entry-Level / Associate
Job Summary

We are seeking a detail-oriented Customer Accounts & Billing Associate to support daily financial and customer account operations. This role is ideal for candidates with strong customer service skills, basic accounting or billing exposure, and solid computer skills.

In this position, you will assist with accounts receivable activities, customer account maintenance, data entry, and collections support while communicating with customers and internal teams to resolve account issues. Success in this role requires strong attention to detail, organization, and the ability to work across multiple systems in a fast-paced environment.
Key Responsibilities

• Assist with accounts receivable and billing processes, including reviewing, posting, and maintaining financial data.
  
• Contact customers regarding past-due invoices via phone, email, and written correspondence.
  
• Enter and maintain customer, billing, and financial information across multiple systems and databases.
  
• Review invoices, authorizations, and other financial documentation to ensure accuracy and completeness before processing.
  
• Research and resolve account discrepancies or payment issues.
  
• Work with internal departments to clarify information and resolve billing or account questions.
  
• Support collections activities and follow up on overdue receivables.
  
• Maintain and update customer account records and agreements.
  
• Audit and reconcile financial data to ensure adherence to established procedures.
  
• Respond to inbound inquiries from customers and internal teams.
  
• Help identify opportunities for process improvements and operational efficiencies.
  
• Provide general administrative and data support for financial operations.
  

Required Skills

• Strong computer skills and ability to learn multiple systems
  
• Excellent customer service and communication skills
  
• High attention to detail and accuracy
  
• Strong data entry skills with speed and precision
  
• Ability to multitask and stay organized in a fast-paced environment
  
• Ability to work independently and collaboratively within a team
  

Preferred (Nice to Have)

• Experience with Microsoft Excel
  
• Exposure to accounts receivable, billing, or collections
  
• Basic negotiation or conflict resolution skills
  
• Experience working with ERP systems such as SAP
  

Qualifications

• High school diploma or equivalent required (Associate's degree in Business, Accounting, or related field preferred)
  
• Prior experience in customer service, administrative support, or accounting assistant roles is helpful but not required
• Comfortable communicating with customers, vendors, and internal teams