Job Details

Where You'll Work

Founded in 1961, Dignity Health - Arroyo Grande Community Hospital is a 65-bed, acute care, nonprofit hospital located in Arroyo Grande, California. Serving over 90,000 patients annually, the hospital offers a full complement of services including, emergency care, and orthopedics. Additionally, Arroyo Grande Community Hospital has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center, and has the only inpatient Acute Rehabilitation Center between Salinas and Santa Barbara.

One Community. One Mission. One California

Job Summary and Responsibilities

As a Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service.

Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families.

To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.

• Interviews patients to obtain, clarify, and verify all demographic and insurance information not previously gathered.
• Identifies and corrects any errors found in the registration information.
• Reviews insurance verification information and account notes entered by the Patient Registration Representative and/or Registration. Ensures any missing information is captured. As necessary, verifies patient's insurance coverage, determines benefit levels, reviews level of services, and calculates patient's financial liability.
• Explains the Payment and Billing Assistance Program to all patients regardless of financial concerns or limitations.
• Identifies outstanding balances from patient's previous visits and attempts to collect any amount due.
• Provides referral to external agencies and/or third party vendors which may provide financial assistance, including state and government based programs.

• High School Graduate General Studies and Minimum years of experience working in a hospital Patient Registration Department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role, upon hire or
• High School GED General Studies and Minimum years of experience working in a hospital Patient Registration Department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role, upon hire and
• Applicable education and/or training can be used to balance a lack of experience. and
• Minimum 2 years of experience in customer service, preferably in a healthcare environment. and
• Experience in requesting and processing financial payments.
• None, upon hire

• Associates Other and 4 to 5 years , upon hire and
• One or more years of supervisory experience and