J. C. Penney - - Responsibilities: Directs Customer Service and sales activities in store; resolves customer issues and concerns; Manages merchandise standards through Put to Fixture, SET, and Visual process execution; Trains, mentors and coaches all associates in Omnichannel processes; Drives profitable sales growth in Specialty Businesses (Fine Jewelry, Mattress, Window); Teaches, trains and coaches associates; participates in staffing and development of store team