Job Details

Serve as a direct point of contact between the company and customers. Build strong connections with both new and existing customers by supporting their needs through various communication channels in a professional and timely manner. Offer basic guidance to the customer while serving as an advocate for the company with the goal of customer retention. The ideal candidate will. Experiential knowledge of sport specific products, their purpose and benefits. Deliver friendly, professional and helpful support to all customers and assist in meeting needs or exceeding their expectations. Possess excellent verbal and written communication skills. Problem solve and utilize available resources to locate answers to product/order questions. Demonstrate a comprehensive understanding of current company policies, procedures, products and services. Be flexible during busy times by helping fellow co-workers and function as part of a team. Have the ability to multi-task and remain composed under pressure...Customer Service Representative, Customer Service, Warehouse, Representative, Retail