Job Details

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, memberengagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Work At Home-Customer Service Representative-Healthcare

Job Description:

Elevate Your Career with Sagility

Sagility is a global leader in business process management, dedicated to improving the member and patient experience across the U.S. healthcare system. By combining advanced technology with deep healthcare expertise, we deliver meaningful outcomes for our clients and build careers that grow.

Be Part of a Team That S.O.A.R.s

• S Spark Curiosity
• O One Team, One Direction
• A Action for Results
• R Right by the Right Purpose

At Sagility, we believe in developing talent, supporting our people, and always doing the right thing.

What You Will Do

• Coordinate credentialing and re-credentialing of healthcare providers (physicians, allied health professionals, and facilities)
• Verify provider qualifications, including education, training, licensure, certifications, work history, and malpractice coverage
• Follow processes and procedures to ensure compliance and accuracy for verification and documentation
• Review data and be able to identify gaps in histories, education or required certifications
• Meet timelines and productivity requirements in a work-from-home environment
• Provide feedback for process improvement
• Other duties as assigned

Mandatory Skills:

• Exceptional interpersonal, customer service, problem-solving, oral and written communication, and conflict resolution skills.
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
• Ability to understand basic data and take appropriate action.
• Ability to drive individual efficiency and productivity through effective and efficient metric management.
• Must be self-directed and able to meet quality and performance metrics on a daily basis
• Strong attention to detail
• Type speed?
• Microsoft Office 365
• Strong, demonstrated ability to multitask efficiently across multiple software platforms.
• Ability to maintain a professional, work-at-home workspace in a secure environment
• Excellent reading comprehension skills

Preferred

• Exceptional analytic skills and reasoning
• Familiarity with HIPAA and other healthcare compliance requirements
• Proficiency in CAQH and OnBase

What We Are Looking For

• High School Diploma or equivalent
• At least 1 year of experience in a call center environment
• Basic knowledge of the U.S. healthcare system
• Strong written and verbal communication skills
• Close attention to detail and the ability to follow structured processes
• Comfortable navigating multiple computer applications
• Typing speed of 25 WPM or higher

Job Requirements

• Must be 18 years of age or older
• Minimum of 1 year at a single employer, preferably in customer service or healthcare operations
• Reliable attendance, including no absences during the first 90 days
• Flexible availability, including weekends
• Hardwired internet connection (minimum 25 Mbps download / 10 Mbps upload)
• Secure, private home workspace

Compensation & Benefits

• $16.00/hour, plus performance-based incentives
• Paid virtual training
• Comprehensive medical, dental, and vision coverage (after 90 days)
• Daily Pay option
• Paid Time Off (PTO)
• 401(k) with employer contribution
• Life Insurance, Short-Term & Long-Term Disability
• Flexible Spending Account
• Employee Assistance Program
• Tuition Reimbursement
• Employee wellness and engagement programs
• Career advancement opportunities 90% of our leaders began in entry-level roles

Ready to Apply?

If you are detail-oriented, eager to learn, and interested in building a career in U.S. healthcare operations, we encourage you to apply today.

Sagility is an Equal Opportunity Employer / Vet

Location:

Work@Home USAUnited States of America