Job Details

Job Summary:

The Patient Access Specialist handles all incoming calls efficiently, and in a timely manner for multiple specialties/body parts. He or she is responsible to triage and schedule an appointment with the appropriate provider.

SCHEDULE:

Monday, Tuesday, Thursday and Saturday 8am - 6:30pm

Key Accountabilities:

Must meet all KPIs as indicated on Scoreboard.

Essential Duties (this list may not include all duties assigned):

• Answers telephone on ACD line, register patient, screen calls and schedule appointments as suggested by Salesforce.
• Handles all incoming and outgoing calls to assigned skills.
• Maintain meeting/exceeding in scorecard metrics.
• Send detailed messages when required via eCW pool.
• Must remain up-to-date on specialty team emails and resources.
• Be active and properly communicate in all assigned team glip messages.
• Remain aware of providers and mid-levels on all assigned specialties/body parts.
• Communicate specialty concerns to Specialty Supervisor, all other concerns to direct report Supervisor/Manager.
• Responds to emergency calls according to established procedures.
• Exemplifies the desired culture and philosophies of the organization.

Minimum Requirements:

• High School diploma or GED minimum education requirement
• One year in specialty
• Computer skills including, but not limited to, MS Office Suite
• Reliable high-speed internet access and Wi-Fi connection required

Patient Access Internal Qualifications:

• Must have a minimum of six months of RO Patient Access experience
• Six months of meeting/exceeding scorecard metrics required
• Cannot have a written warning in the past six months and/or a final warning in the past year

Location:

fully remote, but candidates must reside in DE, FL, GA, MD, NC, NJ, PA, SC, or TX

Pay Range:

$19.00/hr - $23.00/hr

Our Commitment to Employees:

Come work at Rothman Orthopaedics! Our employees are our single greatest asset, as such, we strive to provide a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. This commitment to our employees has earned us the distinction as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.

Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community. We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences.

Remote Employment Policy:

If you are being hired into a remote-eligible position, please be aware that Rothman Orthopaedics is only registered to support remote employment in a limited number of states. If you relocate to a new state and Rothman Orthopaedics is not registered in that state, you may no longer be eligible for a remote position and continued employment with Rothman Orthopaedics. Please contact HR for any questions or a list of states where remote employment may be authorized.