Job Details

The KA Consulting Services division of Panacea has been assisting hospitals and healthcare systems with the intricacies of reimbursement since 1978. Throughout our history, we have focused on helping our clients navigate the complexity of both governmental and commercial-payment models with the dual goals of optimizing revenue and achieving compliance. Our extensive knowledge base and years of industry experience provide a blueprint for clinical decision making, data analysis, and documentation - the backbone for a successful hospital or health system.

Panacea Healthcare Solutions is looking for a Medicaid/Charity Care Eligibility Representative to work at our client facilities with patients applying for financial assistance.

Essential Job Functions and Primary Duties:

• Assisting patients in applying for financial assistance through Medicaid or Charity Care on behalf of our client facility.
• Interviewing patients or authorized representatives via phone or in person to gather information to determine eligibility for medical benefits.
• Obtaining, verifying, and calculating income and resources to determine client financial eligibility.
• Documenting case records using automated systems to form a record for each client.
• Following up with applicants to obtain accurate and complete information within strict timeframes.
• Completing/following up on all forms related to Medicaid and Charity Care eligibility.
• Performing any additional tasks related to the position assigned by the Manager.

• High school diploma/GED, Bachelor's degree is preferred.
• Must be ambitious and self-directed in a fast-paced environment and can perform in a high volume, multitasking setting.
• Must be trustworthy, professional, detail and goal oriented.
• Must have exceptional customer service and excellent verbal/written communication skills.
• Must be able to learn and work with Medicaid eligibility regulations.

• Knowledge of Medicaid and Charity Care program.
• Experience working in a hospital setting.
• Ability to speak and read Spanish.