Job Details

$17.00 - $18.00 an hour

Full time (40 hours/week)

Saturday availability required

This position requires physically reporting to work in San Luis Obispo, CA.

We're looking for a friendly, knowledgeable Retail Associate to help create exceptional in-store experiences while building lasting relationships with our customers. In this role, you'll provide warm, professional customer service, assist customers with product selection and pick-up orders, and maintain an organized, well-presented store through stocking and merchandising. If you're enthusiastic and ready to help customers pick out a new tennis racquet or pair of running shoes, we'd love to have you on our team.

Sports Warehouse About Us

We are an e-commerce company, specializing in a diverse range of sports and recreational products. At Sports Warehouse, we cater to enthusiasts of tennis, pickleball, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Our mission is clear: to deliver an exceptional shopping experience by recommending the perfect products and providing unparalleled service.

Sports Warehouse is comprised of: Tackle Warehouse Tennis Warehouse Pickleball Warehouse Running Warehouse Riding Warehouse Inline/Ice/Derby Warehouse Skate Warehouse

Benefits & Perks

Full Time Employees:

• Medical, dental and vision benefits
• Paid vacation time
• Life insurance

All Employees:

• Merchandise discounts with all Sports Warehouse companies
• Access to on-site fitness facility
• Paid sick time
• 401(k) and profit-sharing programs
• Opportunities for growth
• Employee appreciation events

Purpose of Position:

• Build a foundation for lasting relationships with new customers and foster ongoing relationships with existing customers in the retail store and at associated events.
• Maintain store inventory and presentation via stocking, merchandising, and cleaning.

Duties and Responsibilities:

Retail Customer Service:

• Welcome customers as they enter the store and offer assistance with finding products.
• Provide thorough assistance to all customers in a friendly, professional, helpful and knowledgeable manner.
• Display a comprehensive and current understanding of company policies, procedures, products and services.
• Process customer purchases accurately, using the register or POS system.
• Maintain store inventory and appearance, engaging in replenishing merchandise, tidying up and cleaning, either proactively or by assignment.
• Be flexible during busy times by helping fellow team members and multi-tasking.
• Maintain a safe and clean work/shopping environment.
• Continuously learn and develop skills, procedures and information relevant to the position.
• Understand resources available to locate answers to product questions.
• Address customer complaints or concerns, resolving issues in a professional and timely manner
• Communicate with other departments when necessary, regarding any customer matters.
• Escalate complex issues to higher management when necessary.
• Additional responsibilities may include participating in training clinics, events and providing product feedback for use on the website.

Racquet Service

• Carefully and efficiently install strings according to racquet specifications.
• Identify possible damage or defects to racquets and/or strings and assess the necessary corrective actions.
• Repair and/or replace accessories as needed.

Requirements

• Ability to understand and calmly address customer needs, concerns, and complaints effectively.
• Ability to learn and use new technology quickly.
• In-depth understanding of the products or services the company offers to effectively assist customers.
• Ability to learn about new products, services, or updates as needed.
• Proficient in Microsoft Office Suite.
• Demonstrate ability to learn new software applications.
• Communicate clearly and professionally during conversations.
• Demonstrate active listening skills.
• Approach problem-solving with creativity and innovation.
• Exhibit a professional demeanor in all interactions.
• Interpret and execute written and verbal instructions accurately.
• Follow directions well and gain clarification as needed.
• Adapt to new circumstances and execute multiple tasks and deadlines.
• Excellent organizational skills and attention to detail.
• Maintain focus and attention to detail effectively.
• Work independently and remain motivated.
• Recognize when to seek assistance and collaborate effectively.
• Foster a positive attitude and strong work ethic, contributing positively within a team.
• Maintain a standard of conduct that will maintain an orderly and productive workplace.
• Uphold standards of safety and cleanliness in the work environment.
• Practice good judgement in actions and decision making.
• Abide by all Sports Warehouse policies and procedures.
• Demonstrate a sense of pride in your work and represent Sports Warehouse in a favorable manner.
• Other duties deemed necessary to support daily operations of Sports Warehouse.

Work Environment:

This role functions within a typical retail environment that requires frequent face-to-face interactions with customers and staff. This requires routinely utilizing tablets, computers, cash registers/credit card machines and phones for day-to-day tasks. The use of racquet stringing machines and related tools/supplies may also be required to support the needs of the business.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Regularly required to handle objects, type on a computer, use tablets and phones and computer software.
• Regularly use cash registers, credit card processors and other retail related technology.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (within a few feet of the observer).
• Frequently required to stand for prolonged periods of time, in addition to moving about inside the building.
• Regularly requires use of hands, fingers, wrists, and arms while stringing racquets when applicable.
• Occasionally required to sit, stoop, bend, twist, reach, kneel, crouch or climb.
• Must regularly lift and/or move objects that weigh less than 25 pounds, occasionally lift and/or move items that weigh between 25 - 50 pounds and rarely lift and/or move items that weigh 50 pounds or more.