Job Details

Job Description:

Bilingual Worksite Case Advocate (Remote) Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview:

Could you be our next Bilingual Worksite Case Advocate? Globe Life is looking for a Bilingual Worksite Case Advocate to join the team!

In this role, you will be responsible for entering data and handling incoming calls from agency offices, accounts, and policyholders. You will use information provided from the field to complete verification calls and input data into our system to ensure our policyholders and accounts have a smooth relationship with Liberty National.

This is a remote / work-from-home position.

What You Will Do:

• Communicate and explain basic account information.
• Communicate clearly, both written and verbally.
• Maintain accurate reports and spreadsheets.
• Participate in phone rotation.
• Input data from the submitted paperwork.
• Regularly update account information and progress.

What You Can Bring:

• Bilingual (Spanish/English).
• High School Diploma or GED.
• Insurance Experience a plus.
• Call Center experience (1+ years preferred).
• Customer Service experience (1+ years preferred).
• Insurance experience is a plus.
• Attention to detail.
• Desire to uphold great customer service.
• Excellent written and verbal communication skills.
• Excellent multi-tasking and organizational skills.
• Excellent time-management.
• Ability to maintain composure in stressful situations and manage and diffuse high-tension situations.
• Ability to work in a fast-paced environment.
• Self-motivated and able to stay on task, even when working from home.
• Reliable and punctual.
• Ability to work independently and make logical decisions based on the information provided.

Applicable To All Employees of Globe Life Family of Companies:

• Reliable and predictable attendance of your assigned shift.
• Ability to work full time and/or part time based on the position specifications.

How Globe Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life:

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for assistance with mental health, stress management, and work-life balance.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.