Job Details

Job Position: CARES Line Agent

Location: Work from Home

Pay Rate: $21.00-23.00/hour (based on experience)

Training: M-F, 8 AM to 5 PM (on-site)

After Training Shift(s): Various times, Sunday-Saturday (24/7 operational hours)

Hello! We are on the look-out for a CARES Line Agent for one of our Managed Care partners. The CARES Line Agent helps assist callers on a crisis line connect with necessary supportive services.

The Social Work opportunity is work from home. Interested candidates apply and we'll reach out to you with more information.

ESSENTIAL DUTIES AND RESPONSIBILITIES (include but are not limited to the following):

• Administration: Perform a variety of clerical functions, such as answering hotline calls, the expectation of 5 calls per hour, respond to providers, review case information, filing, posting and or logging information to manual or automated records.
• Complete Acuity Assessment(s) to determine clinical appropriateness, collating and assembling documents; photocopying/faxing documents.
• Type, assemble and distribute written materials such as forms, correspondence, reports and schedules in accordance with established procedures.
• Operate a PC to view, enter, edit, format, revise, print, assemble and distribute written materials such as forms, correspondence, manuals, contracts, agreements, articles, charts, reports, schedules and other of similar complexity.
• Manage full access to client information within HIPPA laws and regulations
• Participate in ongoing quality improvements efforts of the agency.
• Work effectively with diverse communities and constituencies.
• Other duties as assigned in regard to other functions to the job at its discretion.

PHYSICAL DEMANDS:

• Must be able to remain in a stationary position 50 % of the time.
• Must constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Readily available to move about inside the office to access file cabinets, office machinery, etc.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision requirements include the ability to see at close range and at a distance.
• Prioritization of work load, so that multiple deadlines can be met. Constant interruptions due to the multitude of responsibilities coupled with employees and managers seeking information.

REQUIREMENTS:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor degree in human services or related field with 1 year prior experience in social services.
• Must have good verbal and written communication skills in the English language. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

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AltaStaff is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants for employment without regard to age, race, color, creed, religion, sex, marital status, national origin, ancestry, citizenship, disability, veteran status, sexual orientation, or any other protected status, in accordance with applicable federal, state, and local laws.