Job Details

Customer Service Representative

We are looking for a customer service representative to join our team. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities

• Manage inbound customer communications
• Consult on customer success
• Maintain working product knowledge
• Track interactions in CRM

Responsibilities include:

• Answer incoming calls and emails to address customer questions, requests and issues.
• Advise customers on how to successfully leverage the product/service based on their unique needs.
• Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements

• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system