Job Details

Role Summary

We are seeking a highly experienced Project Manager (PSAP Relation Manager) to support a critical 9-1-1 Network Transition Project. The ideal candidate will combine strong project management expertise with exceptional communication and problem-solving skills to ensure successful delivery under challenging timelines.

Key Responsibilities

• Support and manage the 9-1-1 Network Transition project, ensuring smooth coordination across teams.
• Collaborate with departments, subsidiaries, and external stakeholders to define and manage project timelines and deliverables.
• Serve as the primary relationship manager for PSAP stakeholders, ensuring alignment and effective communication.
• Apply strong problem-solving and analytical skills to develop strategic and customer-focused alternatives.
• Work effectively under tight deadlines and high-pressure environments, maintaining composure and a solution-oriented mindset.
• Define and enforce testing strategies, acceptance criteria, and change control processes.
• Provide regular updates to senior management, addressing critical situations with confidence and clarity.
• Operate both as a self-starter in standalone roles and as a collaborative team player.

• Bachelor's degree (B.Sc. or B.A.) with 10+ years of project management experience.
• Proven expertise in problem-solving, change control environments, and acceptance criteria definition.
• Excellent interpersonal skills to manage cross-functional relationships and stakeholders.
• Strong written and verbal communication skills, with the ability to influence and present to senior leadership.
• Demonstrated ability to lead under pressure and deliver results within challenging timelines.
• Experience in network transition projects, telecommunications, or public safety environments preferred.

• Calm, levelheaded, and resilient under pressure.
• Creative, strategic thinker with a customer-first mindset.
• Confident communicator with senior stakeholders.
• Self-motivated, proactive, and adaptable in dynamic environments