Job Details

The Patient Access Specialist is a key member of the centralized Patient Access team, responsible for providing exceptional service to patients through both inbound and outbound calls. This role ensures seamless access to care by scheduling appointments, addressing patient inquiries, and supporting strategic initiatives across the organization. The ideal candidate thrives in a fast-paced environment, demonstrates flexibility, and is committed to delivering a high-quality patient experience. They are also back up during high volume times and to cover PTO and callouts incase staff flexing is needed.

This position has remote possibilities but must be able to work on-site as needed.

Qualifications:

• Candidate must be a High School Graduate.
• Must have 1-2 years' experience in call center or healthcare scheduling experience, preferably internal.
• Must be multi-tasked, organized, display a positive attitude with positive thinking and be self-motivated.
• Flexible and adaptable to changing priorities and workflows.
• Strong customer service skills with excellent verbal communication..
• Strong attention to detail and able to problem solve.

Key Responsibilities:

• Handle inbound and outbound patient calls with professionalism and empathy.
• Manage scheduling and coordination for the VIP Process, ensuring prompt and personalized service.
• Support targeted call campaigns and special initiatives (e.g., HURT!, Spine Program) by providing accurate information and facilitating care coordination.
• Serve as a Flex Agent, supporting other divisions or service lines as needed, based on call volume or operational demand.
• Adapt quickly to new workflows, protocols, and scheduling preferences through provided training.
• Accurately document patient interactions in the electronic health record and scheduling platforms.
• Escalate urgent or complex patient needs to the appropriate clinical or administrative personnel.
• Maintain knowledge of provider preferences, insurance requirements, and appointment types.
• Meet or exceed performance standards for call quality, patient satisfaction, and schedule accuracy.
• All other duties as assigned.

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.