Job Details

Snow/Flexera Senior Resource

100% remote, est hours

4-6 months

Required Skills:

Minimum of 7 years of experience in ServiceNow implementation and administration. Strong expertise in Flexera solutions and software asset management. Proven experience in leading complex IT projects and implementations. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. ServiceNow Certified System Administrator (CSA) and other relevant certifications are a plus.

About Us: Leading financial institution committed to providing exceptional service and innovative solutions to our clients. We are seeking a highly skilled Senior SNOW/Flexera Specialist to join our team and lead the implementation of ServiceNow solutions.

Job Description:

Position Overview: The Senior SNOW/Flexera Specialist will be responsible for the successful implementation and management of ServiceNow solutions at M&T Bank. This role requires deep expertise in ServiceNow (SNOW) and Flexera, with a focus on optimizing IT service management and software asset management processes.

Key Responsibilities:

Lead the design, development, and implementation of ServiceNow solutions.

Collaborate with stakeholders to gather requirements and translate them into technical specifications.

Configure and customize ServiceNow modules, including Incident, Problem, Change, Asset, and Configuration Management.

Integrate Flexera solutions with ServiceNow to enhance software asset management capabilities.

Provide technical leadership and mentorship to junior team members.

Conduct regular system audits and ensure compliance with industry standards and best practices.

Troubleshoot and resolve technical issues related to ServiceNow and Flexera.

Develop and maintain documentation for configurations, processes, and procedures.

Stay updated with the latest trends and advancements in ServiceNow and Flexera technologies.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Minimum of 7 years of experience in ServiceNow implementation and administration.

Strong expertise in Flexera solutions and software asset management.

Proven experience in leading complex IT projects and implementations.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

ServiceNow Certified System Administrator (CSA) and other relevant certifications are a plus