Job Details

divh2Crossroads Treatment Centers Equal Opportunity Employer/h2pSince 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients./ph3Day In The Life Of A Systems Analyst/h3p*Must have healthcare EMR experience (for example, Carelogic or Epic)./ppThe Systems Analyst is responsible for providing support to end users on new features, basic use of EMR system./pulliProvide level one EMR ticket triage and execution, escalating when necessary./liliTroubleshoot issues as reported in tickets from end users./liliMonitor escalated tickets for resolution to increase ones own level of expertise./liliCoordinate with Business Analysts and Director to onboard new services and locations./liliAssist Director in special projects./liliAssist Analyst in special projects./liliTesting of changes made in certification system as directed./liliMonitoring of production site for quality assurance as directed./liliDocumentation and logging of all system changes./liliComplete required trainings and mandatory training hours./liliOther duties as assigned./li/ulh3Location/h3pThis role is remote, but some ideal locations would include PA, VA or SC. Highly prefer eastern time zone candidates. May need to travel to corporate office at times for meetings 1-2 times a year./ph3Education And Requirements/h3ulliAssociates degree in business, Computer Information Systems or related field and/or comparable experience in the field./liliTwo or more years of experience with software support and implementation./liliTwo or more years in the healthcare industry./liliExperience with Carelogic and Methasoft helpful/li/ulh3Position Benefits/h3ulliMedical, Dental, and Vision Insurance/liliPTO/liliVariety of 401K options including a match program with no vesture period/liliLife Insurance/liliShort/Long Term Disability/liliPaid maternity/paternity leave/liliMental Health Day/liliCalm subscription for all employees/li/ul/div