Job Details

Overview

Senior Workday Business Analyst - 100% Remote

• Boston, MA
• Direct Hire
• Job ID: MA78-2735339

Job Details

JobTitle: Senior Workday Business Analyst

Department: Enterprise Technology Services

Managers Title: Senior Director for Project Management and Business Analysis

JobPurpose

The Senior Business Analyst (SWBA) functions as lead BA or key project team member on Workday projects and operational initiatives and will interact with various multi-functional teams and define and document business processes and requirements. They will be very detailed, self-motivated, results oriented, and excellent communicators. This role requires analysis of sophisticated business problems to be solved with configuration solutions. Our roles are fast-paced and focus on analyzing challenging problems and coming up with solutions to a variety of operational critical issues, all while running various projects and initiatives.

Essential Duties and Responsibilities

1. Facilitates requirements gathering and design activities
2. Performs quality assurance, systems testing, and user acceptance activities
3. Develops and executes end user verification test plans and test scenarios. Facilitates end user testing sessions
4. Defines, documents, and maintains business processes requirements, and policies. Looks for ways to constantly improve processes & procedures
5. Manages and supports operations related initiatives identified by the Workday platform owner
6. Identifies opportunities for business process improvements and makes recommendations as appropriate
7. Works with Workday operations team to understand and prioritize requests
8. Supports identified action items, and delivery plans
9. Assists with the intake requests to prioritize enhancement on the overall roadmap
10. Performs system testing of new functionality or bug fixes
11. Assists with feasibility of enhancement requests
12. Participates in technical design sessions, ensuring that the business requirements and objectives are articulated and addressed by the designed solutions
13. Collaborates with Training & Support team to create documentation and training for end users on new or changed business processes
14. Diagnoses problems related to daily transactional processes or operational processes; determines possible resolutions and implements effective solutions in a timely fashion
15. Adheres to and promotes Vision and Guiding Principles
16. Contributes to the refinement of internal best practices to ensure the delivery of high-quality services that meet the needs of the community
17. Other duties as assigned

Required Experience

1. Bachelors degree and relevant business process analysis and/or business analyst training and experience required
2. Advanced degree and/or CBAP (Certified Business Analysis Professional) certification preferred
3. 10+ years experience in a business analyst role or performing business analysis functions
4. 2+ years of functional Workday platform experience required; Workday implementation experience strongly preferred (Workday Student a plus)
5. Experience with other administrative business applications (i.e. ERP, CRM: Colleague, PowerCampus, Salesforce, etc) and/or third-party administrative systems supporting the student experience preferred
6. Work experience in a higher education environment strongly preferred
7. Background in or exposure to higher education student administrative operations desirable (e.g. registrar operations, admissions/recruiting, academic program/curriculum administration, academic advising, student accounts, financial aid, etc)
8. Knowledge and applied use of a range of elicitation techniques to elicit business and system requirements
9. Knowledge and applied use of a range of workflow/documentation techniques (e.g. Swimlanes diagrams), and the flexibility to apply the best method to the needs of each assignment/project
10. Knowledge of and experience with both waterfall and agile methodologies
11. Experience with Google Workspace/GSuite productivity apps (e.g. Drive, Gmail, Calendar, Docs, Sheets, etc) and Smartsheet preferred
12. Strong understanding of data integration between systems and/or experience working with IT

Required Skills

1. Strong interpersonal skills to understand the broad range of needs and various support requirements for delivering exemplary customer service to clients in a wide range of roles across the institution
2. Ability to clearly articulate messages to a variety of audiences
3. Flexibility and adaptability; ability to work in ambiguous situations
4. Ability to understand complex business processes, and to effectively articulate the information to others through visuals/diagrams or other requirements documentation
5. Ability to communicate clearly and effectively in both verbal and written formats as well as to create and maintain positive, productive working relationships with both technical and non-technical personnel
6. Ability to operate independently and set priorities among multiple task assignments
7. Excellent analytical skills
8. Intellectually curious; loves a good challenge
9. Ability to manage multiple tasks, assignments, and projects. Self-motivated and highly engaged
10. Attention to detail
11. Proven ability to work effectively in a highly diverse campus community
12. Demonstrated capacity to develop and maintain effective working relationships with individuals and organizations reflecting a broad range of identities, perspectives and experiences