Job Details

Employer Industry: Digital Business Services

Why consider this job opportunity

• Competitive wages with paid training
• Full benefits package including Medical, Dental, Vision, and 401k
• Paid time off and employee wellness programs
• Opportunities for career advancement and personal growth within the organization
• Collaborative and engaging work environment
• Work-from-home flexibility with specific internet requirements

What to Expect (Job Responsibilities)

• Field customer inquiries through phone, email, chat, and social media to resolve questions and concerns
• Calmly de-escalate issues and escalate when necessary
• Respond to requests for assistance and process payments as needed
• Track call-related information for auditing and reporting purposes
• Provide feedback on call issues and upsell products or services if required

What is Required (Qualifications)

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and general knowledge of Windows-based systems

How to Stand Out (Preferred Qualifications)

• Customer service and/or sales experience
• College degree preferred but not required

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.