Job Details

Why consider this job opportunity

Hourly pay of $18.00
Opportunity to earn cruise and travel privileges for you and your family and friends
Comprehensive health benefits, 401(k), and employee stock purchase plan
Support for training and professional development
Flexible scheduling with the potential for overtime during peak seasons
Collaborative work environment focused on creating memorable guest experiences

What to Expect (Job Responsibilities)

• Answer incoming calls and emails from both internal and external customers, providing prompt and professional assistance
• Serve as the primary point of contact for resolving problems and addressing concerns related to reservations
• Assist management and colleagues with problem resolution and policy clarification
• Strengthen contact center staff performance by sharing available resources and best practices for excellent customer service
• Resolve questions and issues received via email with a focus on service excellence

What is Required (Qualifications)

• Excellent communication and interpersonal skills
• Strong proficiency in Microsoft O365 applications and overall computer literacy
• Ability to multitask and prioritize effectively in a fast-paced environment
• Demonstrated ability to maintain confidentiality and exercise sound judgment
• Passion, enthusiasm, and dedication to creating memorable guest experiences

How to Stand Out (Preferred Qualifications)

• Previous experience in the travel industry recommended but not required
• Strong negotiation abilities and a customer?centric approach
• Open?mindedness and a collaborative spirit, promoting teamwork and mutual success

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top?tier employer.