Job Details

Sr. Project Specialist, Customer Success, Remote

Join to apply for the Sr. Project Specialist, Customer Success, Remote role at Aledade, Inc.

Aledade requires a Senior Project Specialist that will play a pivotal role in leading complex projects while contributing tothe strategic objectives of the Customer Success Office (CSO). This individual will leverage their extensive experience in value-based care and project management to drive initiatives that enhance both the internal (Field Team) and external (Practice Partners) customer experience by enabling and supporting a multitude of projects. We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home within the US, with periodic travel required.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Project Management and Information Technology

Industry

Hospitals and Health Care

Primary Duties

• Leadership and Strategic Guidance: Guide and coordinate across multiple teams within Aledade, and support to ensure alignment with organizational goals. Foster a collaborative environment to engage stakeholders effectively, ensuring all perspectives are considered for comprehensive project outcomes.
• Project Management Excellence: Utilize the tools and processes identified, ensuring projects are delivered on time, within scope. Identify and mitigate risks using advanced problem?solving and decision?making skills to maintain project momentum.
• Cross?functional Collaboration: Establish strong relationships with internal stakeholders, acting as a key liaison to drive communication and project deliverables. Coordinate with cross?functional teams to ensure resources are optimised and project integrations are seamless.
• Continuous Improvement: Champion continuous improvement initiatives by evaluating project outcomes and implementing best practices for future projects. Utilize feedback loops to enhance project efficiency and effectiveness.

Minimum Qualifications

• Bachelors degree required.
• 5+ years of progressive value-based care, practice operations experience, and/or risk adjustment experience.
• Experience and thrives in a fast?paced environment.
• Proven ability to successfully manage projects toward completion, coordinating and collaborating across multiple projects and teams.
• Willingness to travel as needed to Aledades headquarters or markets.

Preferred Qualifications

• PMP certification preferred.
• Understanding and experience with Tableau, Miro, Jira, Monday.com.
• Experience in two or more of the following lines of business: Medicare, Medicaid, Medicare Advantage, Commercial value?based care contracts.

Physical Requirements

• Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.

Who We Are

Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscapeindependent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the countryhelping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee?for?service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do bestkeeping patients healthy. If you want to help create a health care system that is good for patients, good for practices, and good for societyand if you're eager to join a collaborative, inclusive and remote?first cultureyou've come to the right place.

What Does This Mean for You?

At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open?mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their workand who are all united by a shared passion for public health and a commitment to the Aledade mission.

Benefits

• Flexible work schedules and the ability to work remotely are available for many roles.
• Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners.
• Robust time?off plan (21 days of PTO in your first year).
• Two paid volunteer days and 11 paid holidays.
• 12 weeks paid parental leave for all new parents.
• Six weeks paid sabbatical after six years of service.
• Educational Assistant Program and Clinical Employee Reimbursement Program.
• 401(k) with up to 4% match.
• Stock options.
• And much more.

Equal Employment Opportunity

At Aledade, we dont just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal?opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.

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