Job Details

Job Category: Customer Support

Requisition Number: PROJE001465

• Posted : November 12, 2025
• Full-Time
• Remote

Location

Digi CT Norwalk
333 Wilson Ave
3rd Floor
Norwalk, CT 06854, USA

Ventus is an entitywithin Digi, a Business Unit thats an industry leader in IT networking innovations, leveraging technology to produce market-driving network solutions. Operating from over 20 years of experience delivering secure enterprise class networks, Ventus develops cellular wireless and fixed lineSD?WAN, Hybrid WAN, and Cellular WAN solutions for an expanding array of business connectivity applications.

Position

Our Project Coordinator will build relationships and drive the partnerships that ensure our customers have access to the best possible technology and services. This role will be responsible for accurate processing of current and new customer orders. These orders reside with cellular and fixed line solutions. Provide account support, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Responsibilities

• Verify the accuracy of customer order requests and order placement into Customer Relations Management system (VPS)
• Maintain records of out-going orders, field service installations/coordination, and requisitioning of additional materials, supplies, and equipment
• Review orders for completeness according to reporting procedures and forward incomplete orders back to sales group for further information
• Respond to customer and supplier inquiries regarding order status, changes, or cancellations
• Assist in the management of the shipment report to ensure timely delivery and management of provisioning queue
• Monitor inventory records to determine availability of requested materials, supplies and equipment while maintaining open communication with internal and external clients
• Secure and renew orders and arrange delivery
• Assist monthly with customer billing data
• Other duties may be assigned at the discretion of management in the context of the role.
• Maintain relationships with multiple fixed line carriers

Who You Are and What You Bring

• Bachelors Degree in Telecommunications, Computer or equivalent field
• 2-5 years experience in sales or customer service. Financial Services experience a plus.
• Proven ability and experience in handling customers and contracts.
• Knowledge of principles and processes for providing superior quality customer service for internal and external clients
• Excellent oral and written communications skills
• Strong time management skills with an ability to prioritize
• Team player with solid organizational skills

Digi International offers a distinctive Total Rewards package including a short?term incentive program, new hire stock award, paid parental leave, open (uncapped) PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings.

The anticipated base pay range for this position is $50,500 $79,000. Pay ranges are determined by role, job level and primary job location. The range displayed reflects the reasonable range we anticipate paying for this position and reflects the cost of labor within several U.S. geographic markets. The specific salary offered within the range will depend on various factors including, but not limited to the candidates relevant and prior experience, education, skills, and primary work location. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each position. Pay ranges are typically reviewed and updated annually.

At Digi, we embrace diversity and inclusion among our teammates. It is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates.

*Please note that we are unable to provide visa sponsorship for this position. This includes, but is not limited to, work visas, employment?based visas, or residency sponsorship. Candidates must have valid work authorization in the United States at the time of application. Visa applications of any kind will not be considered.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.