Job Details

Remote Customer Service Representative (Bilingual French or Spanish) - (Job Number: 000#######3)

Pay Competitive

Location Winston-Salem/North Carolina

Employment type Full-Time

Job Description

Req#: 2064746 Advantages of Joining Employer:

- Work for a Fortune 500 company with excellent benefits, including insurance available from day one, work-life balance, and a 401k with matching component.
- Join an inclusive environment that values diversity and has been named to the Forbes list of Best Employers for Diversity.
- As a Customer Service Representative, you will be part of a dynamic team responsible for delivering world-class experiences to valued customers.
- Use your critical thinking, analytical skills, attention to detail, technical writing, and communication skills to resolve customer queries and issues.
- Grow profits by selling a broad array of snack food products and providing impeccable customer service.

Job Responsibilities:

- Handle customer interactions in an automated, high volume, remote (work from home) contact center environment.
- Assist with credits, broad customer service issues, and take replenishment orders.
- Sell the portfolio of snack food products to established and new customers.
- Use issue resolution and follow-up to handle a wide variety of questions, issues, and customer service needs with seamless coordination and communication with customers.
- Address escalating customer issues according to procedure.

Core Competencies:

- Customer-driven with a continuous process improvement focus.
- Strong relationship and influence skills.
- Professional maturity and respect for others.
- High attention to detail and integrity.
- Drive for results with strong multi-tasking and analytical skills.

Basic Qualifications:

- High school diploma or GED with a minimum of 2 years of previous customer service experience.
- Ability to operate a computer in a Windows environment and work well in an evolving, fast-paced environment.
- Willingness to work flexible work hours (8-hour shift, scheduled between 8 am-8 pm EST).

Preferred Job Qualifications:

- Associate degree with previous sales experience.

Additional Information:

- Employer will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
- If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email ...@cognizant.com with your request and contact information.

About the company

Cognizant is a multinational technology company that provides business consulting, information technology and outsourcing services.

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