Job Details

Informatics Analyst I

Under the direct supervision of the Director of Informatics, the Informatics Analyst is responsible for managing document and record information within the Electronic Health Record (EHR) systems, as well as supporting the implementation of new software technologies. This position focuses on optimizing workflows and enhancing EHR functionalities to align with organizational objectives.

It is the primary purpose of CHC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, motivated, and organized at all times.

Essential Duties And Responsibilities Include The Following. Additional Duties May Be Assigned With Or Without Prior Notice.

• Manages document routing and integrity of data within the medical records systems.
• Maintains EHR system resource updates such as order sets, pharmacies, and other data sets.
• Assists in business intelligence applications and development of reports and dashboards.
• Navigates SQL reports to find areas of improvement within electronic software systems.
• Provides tier 1 and 2 support as it relates to the medical records system and integrations with outside vendors.
• Assists in corporate Artificial Intelligence (AI) initiatives.
• Routinely updates and maintains resource documentation.
• Acts as assigned resource to the various project teams assisting in the design and development of the continually improving ambulatory applications suite of solutions.
• Monitors application use, system performance, hardware reliability, and software stability.
• Captures, defines, and prioritizes pre- and post-implementation issues. Reports and participates in the problem solving of issues that impact local and enterprise performance.
• Supports all product patch and upgrade version control and implementation, while evaluating the feasibility of system modifications and enhancements.
• Conducts HIT operational audits as determined by management.
• Takes immediate action to meet customer/user requests or needs.
• Monitors and troubleshoots CHC Helpdesk tickets as applicable to the use of software systems and issues.
• Maintains good working relationships and open communication with all departments at CHC.
• Maintains knowledge of organizational initiatives and goals.
• Demonstrates professionalism when calling patients and provides quality customer service using AIDET Standards.
• Ability to work with high volume of patients, internal/external customers, and deal with frequent changes, delay or unexpected events.
• Demonstrates adherence to and observes all safety policies and procedures.
• Demonstrates knowledge of domestic violence, child and dependent abuse protocols.
• Demonstrates cultural sensitivity and competence with patients.
• Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation).

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School diploma or GED equivalent required. Bachelor's Degree in Business or Healthcare, preferred.

Work or volunteer experience preferred in healthcare, teaching, informatics, or a related field; or an equivalent combination of education and experience in training, healthcare and/or EHR.

Experience working with electronic health records (athenaHealth and/or NextGen preferred).

Language Skills

Excellent written and verbal communication skills. Strong presentation skills and ability to speak effectively before groups employees of organization. Ability to speak confidently and articulate thoughts clearly and logically when training. Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, and policy and procedure manuals. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write routine reports and correspondence.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply sound judgment in understanding to carry out instructions in written or oral form. Ability to make appropriate job decisions following standard office policies and past precedents.

Computer Skills

Strong proficiency in word processing, spreadsheets, email, and keyboarding required. Microsoft Office and Google Workspace skills required. Super user athenaHealth software systems and NextGen.

Certificates, Licenses, Registrations

Possession of current, valid, unrestricted California Driver's License (Class C) required.

Other Requirements

Required to pass a criminal history background check and drug screen upon hire. Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season. Health screening requirements are subject to change based on CDC recommendations and federal, state, and/or local public health ordinances.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit. The employee is frequently required to stand and walk for extended periods of time. The employee must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc. The employee must regularly lift and/or move up to 10 pounds of supplies. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is moderate (i.e. office setting with computers, phones, and printers). Must be able to work in a fast-paced environment. Must be willing to work in a clinical environment to provide onsite support to employees.

Must be willing to have a flexible work schedule that may include evenings/weekends, and travel as needed.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.