Job Details

We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its Top 100 Places to Work.

Overview

The Social Media Specialist will develop dynamic content, expand engagement and build upon Mercy's growing reputation across all relevant social media platforms. The Social Media Specialist will collaborate with the CRM and Media Relations/Social Media teams to execute tactics that align with Mercy's strategic goals and initiatives in support of consumer acquisition, retention and engagement. The Social Media Specialist must have a comprehensive understanding of social media and the opportunities and risks associated with being the social voice of a brand.

Qualifications

• Experience: Ability to manage several social media profiles, pages and projects simultaneously, meeting time-sensitive deadlines - Demonstrates creativity and documented immersion in social media - Understands digital marketing campaigns and how to integrate social media as a tactic - Understands winning engagement/customer service techniques such as empathy, patience, advocacy and conflict resolution - Ability to shift priorities as needed and remain flexible and calm in challenging situations - Ability to work as part of a team that is both local and virtual - Salesforce CRM, Salesforce Marketing Cloud and/or Social Studio experience a plus - Strong social media skills and knowledge - Ability to create photos, videos, blogs, live feeds and other content specific to social media in a timely manner - Organized, reliable self-starter with strong creative thinking, analytical, problem-solving, decision-making and interpersonal skills - Excellent written and verbal communications skills - Enthusiasm and ability to expand skills and knowledge in a changing environment - Mindfulness of evolving tool and tactics for effective online communication (new apps, platforms, etc.) - Knowledge of search engine optimization, web traffic metrics and cultivation of inbound interest - Impeccable follow-through and ability to multi-task and track various stories and projects - Collaborative and willing to receive feedback from a variety of sources - Ability to interpret qualitative and quantitative data and use in decision making - Ability to work independently and collaboratively - Creative thinker and innovator - Possess high degree of integrity and moral character
• Required Education: Bachelors degree in marketing, business, communications, public relations or similar area of study
• Other:

We Offer Great Benefits

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!

We're bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

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