Job Details

Job Title:VP - Software Engineer Consultant (Pega CDH)

• NOTE: VP Level, but this is an individual contributor role.

Location:Remote, U.S. (CA not preferred)

Sponsorship:Must be eligible to work in the US without sponsorship, C2C NOT accepted

Overview:We are seeking an experienced Pega CDH Specialist who is solely focused on Pega Customer Decision Hub (CDH) to join our team. The ideal candidate will have deep expertise in 1:1 customer engagement, Next-Best-Action strategies, decisioning logic, and real-time customer interactions using the Pega CDH platform. This role is critical in driving personalized, data-driven marketing and customer experience strategies for the enterprise.

Responsibilities:

• Design, configure, and manage Next-Best-Action strategies, decision flows, engagement policies, and arbitration rules.
• Develop and maintain customer journeys, treatments, and channels within the CDH framework.
• Build and optimize adaptive models, predictive models, and AI-based decisioning components to improve engagement and conversion.
• Collaborate with marketing and business teams to align CDH strategies with customer lifecycle goals.
• Implement real-time container-based decisioning to enable contextual customer engagement across multiple channels (web, mobile, contact center, etc.).
• Configure audiences, eligibility rules, and propositions for targeted personalization.
• Monitor and tune strategy performance, relevance scores, and engagement metrics to improve outcomes.
• Work with business stakeholders, data scientists, and technical teams to define requirements and align CDH use cases.
• Integrate Pega CDH with CRM, marketing platforms, data lakes, and external APIs for real-time and batch data flows.
• Leverage customer profiles, behavior, and intent signals to drive dynamic engagement strategies.
• Continuously improve decisioning logic and model performance based on business results and A/B testing insights.
• Stay updated on Pega CDH product updates and roadmap, bringing new features and innovations into play.
• Ensure solutions follow Pega best practices, guardrails, and governance standards.

• Bachelor's Degree and 8 years of experience in Software Application Development and Maintenance
• MUST HAVE - Pega Certified Decisioning Consultant (PCDC)
• 5+ years of hands-on experience exclusively in Pega CDH (Customer Decision Hub).
• Strong understanding of Next-Best-Action Designer, Customer Profile Designer, Engagement Policies, and Strategy Designer.
• Proven experience with adaptive and predictive models, real-time containers, and decision strategies.
• Familiarity with Pega NBAA, Pega Marketing (legacy), and Pega Data Flows.
• Experience in 1:1 customer engagement, cross-channel personalization, and real-time decisioning.
• Strong grasp of data models, customer segmentation, and marketing KPIs.
• Ability to work with SQL, JSON/XML, APIs, and data integration techniques.
• Experience in banking, telecom, insurance, or retail domains using Pega CDH is a plus.
• Familiarity with AI/ML concepts and marketing analytics tools is beneficial.