Job Details

Job Title

Lead Service Coordinator II Requisition #: 2110

Job Type and Location

Full time, Bargaining Unit, Non-exempt, Hourly Location: San Luis Obispo or Atascadero

Salary

• Bachelor's degree: Starting Salary: $32.00-$38.90 hourly
• Masters degree: Starting Salary: $33.61-$42.08 hourly
• Pay rate based on level of experience equivalent to TCRC
• $110 bi-weekly bilingual stipend

Benefits

• Health insurance
• Paid time off
• Dental insurance
• Vision insurance
• Life insurance
• Retirement plan
• Referral program
• Flexible spending account
• Employee assistance program
• LCSW Supervision hours program

Job Summary

The Lead Service Coordinator assists the Services and Supports Team Manager and his/her team in oversight, use of person-centered practices and assumes lead duties in the absence of the Manager. In addition, as a Service Coordinator provides person-centered consultation, advocacy, resource information and service coordination for people with developmental disabilities who require more involved and specialized assistance. In order to be able to provide the needed assistance to the manager and the team, the Lead SC will have a reduced caseload.

Specific Job Duties

1. Provide training and mentoring to new employees as well as assist the manager in coordination of ongoing training for the team.
2. Provide person-centered training and mentoring to the team and participate in PCT meetings as an observer, and provide feedback/coaching to attend local Communities of Practice and support fellow team members.
3. Review case records for compliance with Medicaid Waiver requirements and initial annual.
4. Review and approve IPP/IFSPs and IPP/IFSP amendments and the associated purchases of service.
5. Help organize and help provide coverage when members of the team are out for an extended period of time.

Service Coordination

1. Support individuals we serve by maintaining regular contact and creating Individual Family Service Plans (IFSP) and Individual Program Plans (IPP).
2. Participate in Interdisciplinary Team (IDT) staffing and attend meetings in the community as needed, including Individual Education Plan (IEP) and day program meetings.
3. Provide information and referral to generic services and resources in the community, including:
   • Schools, recreational options and local support
   • Supportive Employment/Habilitation funded day programs
   • Local agencies (C.C.S., Rehabilitation, Social Security, Medi-Cal, IHSS)
   • Coordinate and secure TCRC funded services, including:
     
     • Behavior services, training for independent living, supportive
     • Out-of-home placement, in-home and out-of-home services
     • Infant and adult day
     • Durable medical equipment and specialized services, non-Medi-Cal funded specialist physicians/specialists (speech therapist, T./P.T.)
     • People with developmental disabilities served by Service Coordinator II require specialized assistance, including but not limited to:
     
     
   
   
   
   
4. Students in active transition due to graduating from school in one to two
5. Individuals in residential placement or living
6. Newly eligible individuals, transfers from other Regional Centers, and reactivated individuals
7. Individuals with dual diagnosis, and cases requiring clinical services
8. Self-determination and Medicaid Waiver cases, Social Security/Medi-Cal problems that require assistance with advocacy and appeal process.

Primary Job Functions

1. Conduct strength-based assessments that communicate an understanding of the unique issues facing family members.
2. Involve individuals we serve and their families in all aspects of person-centered planning and support activities.
3. Design, document, implement and monitor services and supports in a timely manner.
4. Facilitate planning team progress, identifying outcomes, needed services and supports.
5. Develop and maintain a network of vendors and community agencies.
6. Provide relevant information and training about developmental disabilities, services and resources.
7. Use effective communication and interpersonal skills that consistently respect children and adults with developmental disabilities and their families.
8. Demonstrate an operative knowledge of family/natural support and private/public resources and integrate these into service planning, resulting in community-based outcomes.
9. Demonstrate an operative knowledge about developmental disabilities and the impact on families.
10. Demonstrate an operative knowledge of a variety of approaches to intervention and support.
11. Demonstrate an operative knowledge of entitlement and benefit programs.
12. Demonstrate an operative knowledge of the Tri-Counties Regional Center system, the legal system, individual civil rights and overall advocacy.
13. Work in a cooperative and collaborative manner as a team member.
14. Develop and maintain good relationships with community representatives.
15. Participate in professional growth and development through attendance at in-service and other training activities, conferences and other job-related agency approved events.
16. Conduct all activities in a professional and ethical manner.
17. Additional or different functions may be assigned from time to time.

Knowledge, Skills, and Abilities Required

• Knowledge of developmental disabilities
• Awareness of entitlement and benefit programs and public benefit programs; problem-solving ability
• Ability to make verbal and written presentations to groups
• Organizational and time management skills
• Ability to work independently and within a team
• Responsive to supervision
• Able to understand and adhere to applicable laws, regulations, policies and procedures

Minimum Qualifications

• Masters or Bachelors degree in a Human Services or related field.
• A minimum of 2 years of social and/or mental health experience.
• A valid California drivers license and transportation or acceptable substitute, is required for this position.
• Experience working with individuals with developmental disabilities preferred but not required.

Physical Requirements

Position requires the ability to work independently. Must possess mobility to work in a standard office setting and use standard office equipment, including a computer. This is primarily a sedentary office classification. The position also requires grasping, repetitive hand movement, finger dexterity and fine coordination in preparing statistical reports and data using a computer keyboard and calculator. Additionally, the position requires near, far, and color vision in reading correspondence, statistical data, and using the computer. Hearing and speech are required to communicate in person, before groups and over the telephone.

Employees must possess the ability to lift, carry, push and pull materials and objects necessary to perform job functions. The employee must frequently lift and/or move up to 10 lbs. and infrequently up to 20 lbs. The position requires standing, walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping in the performance of daily office activities. Work is performed in an office setting with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. Employees may encounter upset individuals over the phone and/or in person. Each of these physical tasks is an essential function of the position.