Job Details
Warranty Claim Processing Team Member
2025-10-23 Injectors Direct San Luis Obispo,CA
Description:
Who We Are:
InjectorsDirect.com is a leader in our industry, remanufacturing and distributing parts for diesel fuel injection systems in Ford, Chevrolet, and Dodge/Ram trucks. Our company was founded in 2009 by San Luis Obispo natives who wanted to find a better way to help diesel truck owners get the parts they need. We pride ourselves in utilizing innovative technology to improve our products and provide a better experience for our customers every day. We are looking for committed team members who share our values and want to grow their career with a reputable company. We offer a complete benefits package that includes Paid Time Off, Paid Holidays, Medical, Dental, Vision, and Life insurance as well as VIP access to company sponsored events and team-building activities. We are also proud supporters of the Central Coast community and sponsors of SLO Blues Baseball, Cal Poly Athletics, as well as local rodeos and other community functions.
Warranty Claim Processing Team Member Job Duties:
The main function of this role is to process both manufacturer and customer warranty claims. This means fielding and responding to new warranty claim requests, processing incoming claims, performing detailed testing and analysis on parts, and documenting results. Team members are expected to be extremely detail oriented, thorough, and accurate. Ability to navigate computer programs, type, and process data quickly is a must.
Experience Needed:
Our ideal candidate will have a background in mechanical skills with a basic knowledge of hand tools and mechanical principles. Basic phone and computer skills and experience using Salesforce are highly recommended. Mechanical experience, specifically in the automotive industry is a plus, but not required.
What We Value:
Highest Quality: We know quality is paramount in everything we do; this allows us to be proud of our work. We take pride in delivering the best possible products to our customers every day.
Attention To Detail: We obsess over the details, big or small. Accuracy is the main focus at all times.
Reliability: We rely on teammates to work together effectively to complete daily tasks, and to achieve strategic goals. We help each other succeed.
Dedication: We are dedicated to professionalism, speed, and efficiency, always exceeding expectations.
What We Offer:
Competitive Hourly Pay - depending on work ethic, experience, and character. We reward hard working, dedicated employees with regular pay increases.
Medical, Vision, and Dental Benefits
401K Retirement Plan with 4% Employer Matching
Paid Holidays
Paid Vacation and Sick Time
A break room stocked with snacks and drinks
VIP access to company sponsored events
Regular team lunches and BBQ's
Compensation: $20.00 - $30.00 per hour
Our Mission
At InjectorsDirect.com it is not only our job to provide customers with the best experience possible, it is our purpose. As the industry-leading team, we challenge the status quo. We never compromise in the pursuit of continuous improvement, striving to become the best versions of ourselves.
Core Values
We Work H.A.R.D
Highest Quality
We know quality is paramount in everything we do, this allows us to be proud of our work.
Attention to Detail
We obsess over the details, big or small. Accuracy is the main focus at all times.
Reliability
We rely on our teammates to work together effectively to complete our daily tasks, and to achieve our strategic goals.
Dedication
We are dedicated to professionalism, speed, and efficiency, always exceeding expectations.
About us
InjectorsDirect.com was founded in San Luis Obispo, California in 2009. After having to replace the injectors in an LB7 Duramax, we realized that there needed to be a better way for diesel pickup owners to get quality fuel injection parts for their trucks at reasonable prices. We offer parts for Duramax, Cummins, and Power Stroke Diesel engines. Our expert technicians are trained to test and service all the products we offer.
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Free food & snacks
- Free uniforms
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Who We Are:
InjectorsDirect.com is a leader in our industry, remanufacturing and distributing parts for diesel fuel injection systems in Ford, Chevrolet, and Dodge/Ram trucks. Our company was founded in 2009 by San Luis Obispo natives who wanted to find a better way to help diesel truck owners get the parts they need. We pride ourselves in utilizing innovative technology to improve our products and provide a better experience for our customers every day. We are looking for committed team members who share our values and want to grow their career with a reputable company. We offer a complete benefits package that includes Paid Time Off, Paid Holidays, Medical, Dental, Vision, and Life insurance as well as VIP access to company sponsored events and team-building activities. We are also proud supporters of the Central Coast community and sponsors of SLO Blues Baseball, Cal Poly Athletics, as well as local rodeos and other community functions.
Warranty Claim Processing Team Member Job Duties:
The main function of this role is to process both manufacturer and customer warranty claims. This means fielding and responding to new warranty claim requests, processing incoming claims, performing detailed testing and analysis on parts, and documenting results. Team members are expected to be extremely detail oriented, thorough, and accurate. Ability to navigate computer programs, type, and process data quickly is a must.
Experience Needed:
Our ideal candidate will have a background in mechanical skills with a basic knowledge of hand tools and mechanical principles. Basic phone and computer skills and experience using Salesforce are highly recommended. Mechanical experience, specifically in the automotive industry is a plus, but not required.
What We Value:
Highest Quality: We know quality is paramount in everything we do; this allows us to be proud of our work. We take pride in delivering the best possible products to our customers every day.
Attention To Detail: We obsess over the details, big or small. Accuracy is the main focus at all times.
Reliability: We rely on teammates to work together effectively to complete daily tasks, and to achieve strategic goals. We help each other succeed.
Dedication: We are dedicated to professionalism, speed, and efficiency, always exceeding expectations.
What We Offer:
Competitive Hourly Pay - depending on work ethic, experience, and character. We reward hard working, dedicated employees with regular pay increases.
Medical, Vision, and Dental Benefits
401K Retirement Plan with 4% Employer Matching
Paid Holidays
Paid Vacation and Sick Time
A break room stocked with snacks and drinks
VIP access to company sponsored events
Regular team lunches and BBQ's
Compensation: $20.00 - $30.00 per hour
Our Mission
At InjectorsDirect.com it is not only our job to provide customers with the best experience possible, it is our purpose. As the industry-leading team, we challenge the status quo. We never compromise in the pursuit of continuous improvement, striving to become the best versions of ourselves.
Core Values
We Work H.A.R.D
Highest Quality
We know quality is paramount in everything we do, this allows us to be proud of our work.
Attention to Detail
We obsess over the details, big or small. Accuracy is the main focus at all times.
Reliability
We rely on our teammates to work together effectively to complete our daily tasks, and to achieve our strategic goals.
Dedication
We are dedicated to professionalism, speed, and efficiency, always exceeding expectations.
About us
InjectorsDirect.com was founded in San Luis Obispo, California in 2009. After having to replace the injectors in an LB7 Duramax, we realized that there needed to be a better way for diesel pickup owners to get quality fuel injection parts for their trucks at reasonable prices. We offer parts for Duramax, Cummins, and Power Stroke Diesel engines. Our expert technicians are trained to test and service all the products we offer.