Job Details

Overview

Description

Director of ADR Services (2025-53) – Hybrid, San Francisco Regional Office. Base salary $117,000 – $123,000 with a 10% annual incentive target.

Join a mission-driven leader in dispute resolution. The American Arbitration Association (AAA) is the nation's foremost provider of alternative dispute resolution (ADR) services, trusted by businesses, legal professionals, and institutions to resolve complex conflicts with efficiency and fairness.

We are seeking a skilled and strategic Director of ADR Services to join our team. This role combines business development, client relationship management, and case administration within a respected national organization.

Key Responsibilities

• Drive Business Growth: Identify and cultivate new business opportunities. Develop strategic outreach plans and deliver presentations to promote AAA services to law firms, legal departments, and industry partners.
• Enhance Client Engagement: Foster long-term relationships with stakeholders through proactive communication, professional presence at events, and responsiveness to client needs.
• Support Panel Management: Assist in recruiting and evaluating arbitrators and mediators, contributing to the strength and integrity of AAA's panel. Participate in training initiatives to support quality delivery of services.
• Deliver Operational Insight: Monitor regional trends, analyze service data, and provide input on improvements to enhance client satisfaction and operational effectiveness.
• Lead Case Administration: Manage assigned arbitration and mediation cases from initiation through resolution. Serve as the primary contact for parties and neutrals, ensuring adherence to AAA procedures and service standards.

Required Skills and Qualifications

• Bachelor's degree required; advanced degree (e.g., JD, MBA) preferred.
• 3–5 years in a business development or client engagement role within legal services, dispute resolution, or professional services. Strong preference for candidates with existing relationships in the legal sector.
• Demonstrated success in developing business and managing key accounts.
• Excellent communication, presentation, and consultative skills.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Sound judgment, strategic thinking, and attention to detail.
• Willingness to travel up to 20%.

Compensation and Benefits

• Base salary of $117,000–$123,000
• Annual performance-based incentive (targeting 10%)
• Robust benefits, including:
• Medical, dental, vision, and orthodontia coverage
• Student loan repayment assistance
• 403(b) retirement plan with generous employer match
• Substantial paid time off and holiday schedule
• Discounted pet insurance

Equal opportunity employer (EEO) information: The American Arbitration Association is an equal opportunity employer and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

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