Job Details

Overview

Claims Account Manager, Property (FULLY REMOTE) at Arch Insurance Group Inc. We are seeking a Property Claims Account Manager (CAM) to join the Programs Claim Team. The incumbent will actively manage and oversee assigned business accounts for commercial property claims handled by third party administrators.

Responsibilities

• Work with our TPAs to ensure proper claims handling and service delivery, this includes:
• Performing technical claims oversight on claims with an expected value over $50,000
• Attend mediations and trials
• Granting reserve and settlement authority on cases above the TPAs authority
• Making coverage determinations and reviewing Reservation of Rights and coverage disclaimer letters as prepared by the TPA
• Completing claims audits at TPA branch claims offices or online
• Handling or facilitating administrative tasks between Arch and the TPA to ensure seamless service delivery to the client
• Providing overall portfolio management of the book. Data, analysis, trending and action planning related to audits or other findings
• Responsible for Portfolio Management of assigned programs, which includes providing support to program-level CAM and Programs Underwriting team in understanding key drivers of activity and loss trends for assigned programs
• Ensure timely reporting of large losses and anticipated development
• Coordinate capture of CAT event data for assigned programs
• Contribute claim insights to underwriting product development initiatives
• Provide monthly updates to stakeholders on claim key performance indicators
• Proactively review pending TPA files for potential oversight intervention
• Act as the Arch Property claims contact for assigned Property accounts written by Programs
• Participating in client set-up meetings
• Participating in telephonic as well as in person claims reviews
• Participating in mid-term meetings
• Helping to resolve any claims or service issues that arise
• Conduct periodic Quality Assurance Audits of TPA performance consistent with claim handling guidelines and collaborate with TPA on action plans for improvement
• Work with Underwriting and Risk Control to assist in the risk selection process, which includes:
• Provide feedback on any claims, legal or jurisdictional issues
• Addressing potential solutions to current claims or service problems
• Participating in meetings with brokers and/or prospective accounts/program managers
• Identifying loss trends on an account or book of business level
• Conducting due diligence reviews on new TPAs
• Collaborate with other internal business units such as Finance, IT and Legal on any issues, trends or projects that arise
• Address state and federal regulatory issues (state insurance department audits/complaints, etc.)

Experience & Required Skills

• Minimum of ten (10) years working experience overseeing and managing first party commercial property claims
• Proper Adjuster Licenses in all applicable states
• Ability to handle high severity commercial property claims
• Working knowledge and expertise with multiple jurisdictions
• Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint, Word and Power BI
• Exceptional communication (written and verbal), influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines
• Strong problem-solving, analytical, organizational, and time management skills
• Ability to take part in active strategic discussions
• Ability to work independently and in a team environment
• Willing and able to travel 25%

Education

• Bachelor's degree preferred; in lieu of degree, 15 years of working and managing first party commercial property claims experience

Benefits

Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Off; basic Life and AD&D Insurance; Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement; Backup Child and Elder Care; and more.