Job Details

Position Overview

As the Street Outreach Liaison, you will lead and support our team of Street Outreach Advocates to deliver CALAIM services—Enhanced Care Management, Community Supports, Behavioral Health, Community Health Worker activities, and Street Medicine—in community settings. You'll build strategic partnerships, streamline referral pathways, and collaborate with agencies at all levels to maximize impact for vulnerable populations.

Open Counties:

• Partnership Health Plan:
• Redding - Shasta County
• Vallejo - Solano County
• Ukiah - Mendocino County

• Central California Alliance:
• Hollister - San Benito County
• Merced - Merced County
• Mariposa - Mariposa County

Schedule: Monday - Friday 8am to 5pm

Key Responsibilities

• Program Integration & Workflow Design
• Collaborate with ECM care coordinators, behavioral health navigators, CHWs, and street medicine clinicians.
• Develop seamless hand-off processes: screening ? community support enrollment ? clinical follow-up.

• Partnership Development
• Identify, cultivate, and formalize referral agreements with community-based organizations (food banks, shelters, faith-based groups).
• Co-create event calendars, shared screening sessions, and data-sharing protocols to drive warm referrals into CALAIM services.

• Agency Collaboration & Advocacy
• Represent the program in meetings with local, city, state, and federal agencies (e.g., public health departments, housing authorities, SAMHSA).

• Training & Capacity Building
• Design and deliver training on trauma-informed engagement, documentation standards, cultural humility, and CALAIM eligibility criteria.
• Ensure advocates are proficient in mobile intake tools and CRM use.

• Data Analysis & Reporting
• Track KPIs (daily contacts, enrollment conversion, referral partnerships) via dashboards.
• Analyze trends, adjust outreach strategies, and report quarterly outcomes to leadership.

Example Scenarios

• Scenario 1: CBO Roundtable
• Convene directors from a food bank, women's shelter, and youth nonprofit to present the integrated outreach model.
• Demonstrate how ECM and Street Medicine reduce ER visits and improve housing stability.
• Secure commitments for weekly screenings and automatic referral hand-offs.

• Scenario 2: Agency Grant Collaboration
• Negotiate with city/county officials to embed a Behavioral Health navigator in mobile van rounds.
• Draft joint grant proposals for housing stipends.
• Establish data-sharing agreements with SAMHSA.

• Scenario 3: Joint Enrollment Workshop
• Partner with a women's shelter to host workshops.
• Present on ECM.
• Station CHWs and navigators in breakout rooms for Q&A.
• Enroll participants on-site and set up recurring monthly workshops.

• Scenario 4: Co-Location Pilot with a Food Bank
• Place a part-time Outreach Advocate in a food distribution center.
• Screen clients during grocery pickups.
• Hand off eligible individuals to mobile intake teams.
• Increase Community Supports applications by 40% in one month.

• Scenario 5: Multi-Site Training Rollout
• Standardize best practices across three outreach hubs.
• Develop a “Train-the-Trainer” program.
• Coach site leads and observe field sessions.
• Improve data accuracy by 30% and boost participant satisfaction ratings above 4.5/5.

Examples of Effective Communication Skills

• Simple Benefit Framing
• Instead of: “We coordinate multiple programs for complex needs.”
• Say: “Our team becomes your single point of contact—arranging rides, connecting you with therapy, or getting groceries—so you don't have to juggle phone calls.”

• Validating & Differentiating Objection Handling
• If a partner says: “We already have case managers.”
• Reply: “I understand you have great services. What makes our liaison role unique is we bridge those services directly on the street—working side-by-side with CHWs and nurses—to ensure no one falls through the cracks.”

Success Measures

• 90% of Outreach Advocates meeting weekly contact and enrollment targets
• At least 4 new formal referral agreements established annually
• 75% of inter-agency collaboration goals achieved (MOUs, joint events)
• Quarterly improvements in conversion rates from outreach to service enrollment

Qualifications

• 2-3 years of experience in ECM Outreach, or outbound Sales
• Proven success in building and sustaining relationships
• Proficiency with CRM systems and data-driven decision-making
• Strong verbal and written communication skills, including public presentations
• Cultural humility and ability to engage diverse, underserved populations
• Valid driver's license and willingness to work a flexible, field-based schedule