Job Details

Short Term Rental Listing Specialist

We're looking for someone from (or living in) the Latin America region (ex: Mexico, Colombia, Panama, Costa Rica, etc). Please make sure to answer all questions asked in your application. If the questions are not answered, we will discard your application. We are Angel Host, a Canadian-based, data-driven, and tech-powered short term rental maximization service. We help property managers and hosts worldwide surpass their competition. By handling revenue management, listing optimization, channel distribution, and guest communication, we enable our clients to focus on growth while boosting their revenues.

Founded by award-winning entrepreneurs and seasoned hospitality operators, Angel Host is on a mission to become a global leader. We're already making strides, managing 1,000+ properties across the US, Canada, Mexico, the Caribbean, and Europe. Does our mission inspire you? Are you a short term rental listing specialist seeking a fast-paced, flexible work environment with limitless opportunities for growth, learning, and success? Ready to join a dynamic, rapidly growing start-up full of passionate, energetic people from around the globe? If so, keep reading!

The position: Listing Specialist

We're looking for a short term rental listing specialist who thrives in a fast-paced, data-driven environment. You'll be responsible for closely monitoring listing performance, tracking conversion metrics, and making regular updates to ensure our properties outperform the competition across OTAs. If you have a keen eye for detail, are comfortable with data, and have experience managing listings on property management systems (PMS) such as Guesty and Hostaway, as well as OTAs like Airbnb, VRBO, and Booking.com, we want to hear from you!

As our listing specialist, you will manage the full lifecycle of our clients' property listings. This includes continuously improving existing listings to maximize visibility, performance, and bookings, integrating new properties, optimizing channel distribution, and executing updates. Working closely with other departments, you'll ensure our listings are accurate, appealing, and meet the high standards of Angel Host and our platform partners.

Specifically, we need you to:

• Optimize listings for performance: Produce regular performance (IQ) reports for all listings in your portfolio. Analyze data like views, click-through rates, and booking conversions. Identify underperforming listings and improve them (content, photos, amenities, etc.). Apply optimization tips and follow up to make sure they increase bookings. Monitor key performance indicators (KPIs) and refresh listings when needed.
• Execute listing changes & maintain accuracy: Handle bulk updates and individual listing changes quickly and accurately. Ensure all details (descriptions, photos, policies) are consistent across all platforms. Continuously improve the listing management process.
• Become a platform expert & collaborate across teams: Stay up to date with platform best practices, new features, and changes (Airbnb, Vrbo, Booking.com, Expedia, etc.). Stay updated on changes and new features in property management systems. Work closely with onboarding, account management, customer service, and revenue management teams. Be flexible and ready to take on other tasks as needed in our start-up environment.
• Integrate new properties: Set up new properties in our PMS (Guesty). Work with the onboarding team to ensure proper integration on time. Make sure all new listings are accurate, complete, and optimized for success. Set up necessary settings, automations, and client portals for listings.
• Manage channel distribution: Publish and optimize listings on OTAs like Airbnb, Booking.com, VRBO, Expedia, etc. Troubleshoot and fix any issues between the PMS and OTAs. Follow best practices to ensure listings meet each platform's requirements. Help with tasks like pre-filling onboarding forms.
• Flexibility & team spirit: Thrive in a dynamic, fast-paced start-up environment where tasks and priorities may shift. Be open to taking on additional responsibilities and adjusting your schedule when required to accommodate client availability.

Is this job for you? Well, it is if:

• You have excellent grammar and spelling in both English and Spanish, written and oral.
• You have at least 1-2 years of experience in short term rental listing integration, distribution, or management.
• You have experience with PMS systems like Guesty, Hostaway, or similar.
• You are tech-savvy, agile in learning and leveraging AI tools, and comfortable adapting to new technologies.
• You are available for a full-time position, requiring 40 hours per week with a flexible schedule (variable start time between 8 am and 10 am EST).
• You are proactive, show initiative, and are extremely detail-oriented, thriving in a role where precision is essential.
• You're not afraid to reach out to clients to make recommendations and request extra information to improve their listings.
• You have strong organizational skills and can manage multiple tasks and priorities.
• You have a positive attitude: negativity has no space at Angel Host.
• You enjoy a start-up environment, welcome challenges, and thrive in a fast-paced, evolving workplace.
• You love to laugh and be part of an awesome team!

So, what's in it for you?

At Angel Host, we believe in offering the best to attract the best. We value work-life balance, including time for family, friends, travel, and relaxation. That's why we've created a well-rounded compensation package. As our listing specialist agent, you will receive: a competitive salary with annual reviews and growth opportunities. Paid time off + all national holidays. The freedom to work remotely as long as you have reliable Wi-Fi, a dedicated workspace, and the ability to work within Eastern Standard Time (EST). Monthly allowance for Internet, computer usage, and private health insurance. Up to 3 days of paid time off for volunteering with a charity of your choice through our "Angels Care" initiative, our plan for giving back to the community.

At Angel Host, we're not just building a service we're shaping the future of short-term rental performance. If you're ready to bring your skills, energy, and ideas to a team that values growth, collaboration, and client success, apply now! Join us and help redefine expectations for property managers and owners from a true performance partner.