Job Details

Director - Operations Rooms Division (HC)

36 State St, Santa Barbara, CA 93101, USA

Job Description

Hotel Californian fosters a creative, entrepreneurial, and energetic work environment. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the hotel. We strive to create a workplace culture that values family, work-life balance, and community. We help develop our teams and provide support for them to grow their careers with our organization. Our Talent is proud to work here.

JOB SUMMARY:

The Director of Operations – Rooms Division is directly responsible for organizing and supervising the operational departments of Guest Reception, Housekeeping, Spa, and Bell/Valet operations. The Director of Operations – Rooms Division will assist the Managing Director in all facets of managing the operation and act as the Manager on Duty.

JOB RESPONSIBILITIES:

• Act as Manager on Duty for the hotel, interact with guests, and resolve any guest issues promptly while creating an attitude of service among the staff
• Coordinate the operations departments of the hotel for the benefit of our guests and for maximum guest service
• Supervise and develop the performance of all hotel operating departments, including, but not limited to: Guest Reception, Housekeeping, Spa, and Bell/Valet to ensure the highest possible levels of guest satisfaction in a cost-efficient manner.
• Be responsible for the guest service survey system and respond to guest surveys both in the system and online
• Create a customer-responsive culture where exceptional customer service prevails.
• Coordination of stay details for VIPs and acting as the point of contact
• Actively participate in the hiring process of all exempt & non-exempt employees in operating departments
• Meet or exceed established budgetary & forecast guidelines for the hotel
• Acts as the main liaison for accounting in researching chargebacks, deposits, or other finance-related issues, and responds promptly
• Adhere to monthly financial reporting deadlines
• Protect and enhance the value of all hotel assets through appropriate programs in Maintenance and Housekeeping through the capital budgeting process.
• Collaborate and coordinate the preventative maintenance program between Housekeeping and Engineering
• Participate in regularly scheduled meetings regarding the hotel's financial performance and provide controls to ensure the proper handling and accounting for all hotel receipts.
• Review, code, and approve all operating expenses and ensure that they meet budgetary & forecast guidelines.
• Maintain the rooms revenue forecast and the monthly expense checkbook
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Anticipate internal/external guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive internal/external guest relations at all times.
• Maintain complete knowledge at all times of: status of hotel room count, group arrival, VIPs, special events, and knowledge of job responsibilities of staff.
• Daily inspection of guest rooms, public areas, restaurant, spa, pool, courtyard, garden, and landscaping, and all back of house areas.
• Provide feedback on staff performance.
• Other duties as assigned by the Managing Director.

SKILLS AND EDUCATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

• Minimum of 5 years of experience in managing in a luxury boutique hotel environment
• Advanced computer knowledge required – MS Office, Hotel Property Management Systems (Maestro), Credit Card interface systems, Online profile management system, Medallia
• Open availability required, including Holidays and weekends
• Criminal background check
• Exceptional Written & Verbal communication skills are a must

QUALIFICATION:

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of the employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: The responsibilities associated with this job could change from time to time in accordance with Hotel Californian's business needs. As a team player, I may be required to perform additional and/or different responsibilities from those set forth above.

Hotel Californian provides equal employment opportunities to all employees and applicants.

36 State St, Santa Barbara, CA 93101, USA