Job Details

Summary

Lincoln Electric has recently expanded into the rapidly growing electric vehicle (EV) infrastructure sector. We are seeking a Service Engineer – EV Charger Product Line to provide expert technical support and ensure the reliability, performance, and customer satisfaction of our new EV charger product line. This role requires a candidate with a strong technical background and experience, preferably from the EV charger or capital equipment industries, and specific experience with power electronics.

At Lincoln Electric, we offer career growth potential along with a competitive compensation package, including bonus incentives, student loan repayment, tuition reimbursement, paid time off, paid holidays, a comprehensive benefits package (medical, dental, and vision), retirement plans, and much more.

** This Service Engineer will cover the Western portion of the United States. **

What You'll Do

• Technical Support: Deliver expert-level support for the EV charger product line, diagnosing and resolving customer issues with speed and precision.
• Collaboration: Partner with the customer service team to ensure seamless communication and resolution of technical challenges.
• On-Site Service: Travel to customer locations as needed to provide hands-on troubleshooting, repair, and maintenance support.
• Documentation: Create and maintain detailed records of service activities, including customer interactions, technical problems, and corrective actions.
• Training: Conduct training sessions for customers, field service staff, and internal teams on the proper use, maintenance, and repair of EV chargers.
• Continuous Improvement: Gather customer feedback and field insights to identify opportunities for product enhancements and service process improvements.
• Strategic Input: Contribute technical expertise in the development of service strategies, programs, and best practices.
• Compliance: Ensure all service and repair activities meet company standards, safety requirements, and applicable industry regulations.

What We're Looking For

• Experience: Minimum of 5 years of technical experience, preferably in EV charging systems, industrial machinery, or capital equipment.
• Power Electronics Expertise: Demonstrated hands-on experience with power electronics.
• Education: Technical degree preferred (Engineering, Electrical, or related field). Equivalent experience with strong technical achievements will also be considered.
• Problem-Solving Skills: Proven track record of diagnosing and resolving complex technical challenges.
• Teamwork: Ability to work independently and collaboratively across functions.
• Technology Proficiency: Skilled in using technical support tools, diagnostic software, and service management systems.
• Flexibility: Willingness to travel to customer sites as needed. Estimated Travel ~50%