Job Details

Remote Customer Care Team Opportunity

Our healthcare company is seeking compassionate individuals to join their remote customer care team. The Customer Service Representative will be focused on inbound and outbound calls within the call center to assist patients with questions, scheduling, processing authorizations, customer inquiry, and additional admin tasks as needed. Candidates must be bilingual in Spanish.

100% Remote, but need to be able to commute to Hollywood as needed for team training.

Equipment: Company provided Laptop, Headset, and Monitor

Schedule: Monday to Wednesday 8AM-12PM

Training: Must be available to work a full time schedule for training purposes 7:30AM-4PM (from August 11 to September 5)

Job Overview

• Answer incoming phone calls, emails, and contacts in a fast paced call center environment [approx. 75+ calls per day]
• Screen, transfer, resolve and dispose of calls expeditiously.
• Effectively schedule of participant's appointments, including trouble-shooting conflicts or urgent needs, communicating with staff, family, providers, etc., and meeting appointment turn-around times as outlined by scheduling protocols
• Review, process, schedule and authorize orders
• Ensure timely documentation of all updates and communication is documented within internal system
• Provide eligibility status and benefit information for participants
• Address participant and provider inquiries
• Escalate concerns as needed

Job Requirements

• High School Diploma or GED Required
• 1 year experience in a Service/Support call center environment
• Fluency in Spanish is required
• Customer Service in a healthcare setting is a plus
• Must be computer savvy - we will train on CRM systems
• Must have reliable high-speed internet connection at home.