Job Details

Job Summary: Reporting to the General Manager, the Director of Rooms will manage the daily execution of the facility's operations, administrative duties, ensuring smooth and efficient functionality of facility, oversee the facility's logistics, analyze and devise continuous improvement initiatives, oversee guest satisfaction, efficient resource management, while carrying out the vision of the facility and implementing its compliance with company policies, federal, state and local laws. The ideal candidate will possess a blend of hospitality expertise, administrative skills and exceptional positive guest experience skills.

DUTIES AND RESPONSIBILITIES:

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Execute daily facility management tasks to ensure smooth operation of the site;
• Interact and provide excellent customer service for the guests; make reservations; receive and process payments, assist with check-in of guests and technical issues;
• Ensure the facility is clean, well-maintained and health/safety standards are implemented and adhered to;
• Assist General Manager in streamlining daily operational processes, implementing company policies, workflows, employee performance management, organizational development, employee and facility compliance, employee relations, project implementation, continuous facility / guest experience improvement, grounds and overall site maintenance;
• Assist General Manager in the preparation, monitoring, implementation and management of annual budgets and financial records;
• Prepare various reports involving guest surveys, research, statistical data, analysis and administrative initiatives;
• Supervise, schedule and support staff while coordinating activities for property;
• Resolve any issues or disputes that arise;
• Inspect facilities regularly to determine maintenance needs;
• Order supplies and equipment as necessary;
• Promote facility through marketing efforts and community outreach;
• Oversee security measures and emergency readiness plans.

QUALIFICATIONS:

To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• At least 4 years of proven successful experience in a hospitality-related operations management role;
• Associate's Degree in Business Administration, or Hospitality Management experience; Bachelor's Degree preferred;
• Strong leadership, supervisory and team management skills;
• Experience with hospitality-related financial oversight;
• Proficiency in the MS Office suite, together with hospitality-related software such as reservations management and point-of sale applications;
• Experience in handling maintenance and operational tasks;
• Knowledge of federal, state and local hospitality-related laws and regulations;
• Basic knowledge of First Aid and CPR;
• Exceptional oral and written communication and interpersonal skills;
• Astute time management, attention to detail, accuracy, organizational, planning, effective multi-tasking, problem-solving, follow-through, customer service skills and ability to work to tight deadlines;
• Ability to work effectively alone and within a collaborative team environment

PHYSICAL/MENTAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to do the following:

• Calculate figures and amounts.
• Coordinate multiple tasks simultaneously
• Ability to work in stressful situations
• Stand, sit and walk for long periods of time or an entire shift, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.
• The employee must occasionally lift and/or move, carry, push and pull up to 30lbs

WORK ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

Work conditions include exposure to scents and mineral water sulfur odors.

Your company reserves the right to change job responsibilities, transfer job positions, or assign additional job duties at any time.